6 Health Systems Enhancing Care Delivery with Ambient AI Scribes

The Rise of Ambient Clinical Documentation

Ambient clinical documentation has emerged as one of the most significant use cases for artificial intelligence in health care settings. With AI handling the notes, clinicians can spend less time on documentation and be more present with patients, making more eye contact and asking additional questions instead of worrying about jotting down all the details.

A recent study published in JAMA found that AI-powered ambient scribes modestly decreased total electronic health record (EHR) time by 13.4 minutes and documentation time by 16.0 minutes across five academic medical centers. The sites included in the study utilized Ambience, Nuance Dragon Ambient eXperience (DAX) Copilot (the predecessor to Microsoft Dragon Copilot) and/or Abridge along with Epic as their EHR system. Additionally, AI scribe usage was associated with 0.49 more visits per week for the clinicians included in the study.

Real-World Impact of AI Scribes across Health Systems

Deployments at various hospitals and health systems illustrate how AI scribes can improve both patient and clinician experiences, preventing burnout and supporting high-quality care delivery despite workforce shortages. Here are a few examples of providers that have achieved tangible improvements after implementing AI scribes. (Note: This is not an exhaustive list.)

• Atlanta-based Emory Healthcare saw a 30.7% increase in documentation-related well-being prevalence associated with ambient documentation technology use, according to a study published in JAMA in 2025.
• Mass General Brigham in Boston observed a 21.2% reduction in burnout prevalence after 84 days of ambient documentation technology utilization, according to the 2025 JAMA
• Cleveland Clinic found that AI Scribe from Ambience decreased the average time clinicians spent writing and reviewing notes in the EHR system by 14 minutes per day.
• Cooper University Healthcare in Camden, New Jersey, implemented Dragon Copilot to mitigate burnout and found that the solution saved clinicians 4.15 minutes in documentation time per patient, adding up to approximately one hour or more saved daily.
• Chesterfield, Missouri-based Mercy experienced significant improvements in time at the bedside for nurses after implementing Dragon Copilot. One nurse reported that the AI saved her about two hours of charting in a 12-hour shift.
• Intermountain Health in Salt Lake City, Utah, saw a 27% reduction in time in notes per appointment when using Dragon Copilot for clinicians who utilized the solution for 10 or more encounters between April 2024 and December 2025.

Ambient AI scribe provider Microsoft will co-host a webinar with the AHA on Thursday, May 7, from noon to 1 p.m. CT titled “Building the AI-Ready Rural Workforce: What Leading Hospitals Are Doing Now.” Learn how rural hospital leaders are tackling responsible AI adoption and equipping their staff for next-generation care delivery. Additionally, attendees can earn up to 1 ACHE Qualified Education Hour toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Save your spot today.