Sponsored by: Gozio Health Logo

Rapid advancement in mobile digital health technologies has given consumers greater control over their care and the ability to engage more deeply with providers.

Nevertheless, consumers’ experiences are far from consistent as they use virtual care, symptom checkers, chatbots, provider search apps, online scheduling and myriad other tools and apps. Many patients report unsatisfactory experiences related to ease of use, siloed functionality and other factors. This reinforces the importance for provider organizations to develop and implement a tightly integrated mobile strategy that ties together all consumer-facing digital elements.

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Key Take Aways

Here is what our experts had to say:


The digital front door refers to the digital journey patients experience to:

  1. Connect in.
  2. Find care.
  3. Arrange for care.

Choose an app with a universal platform that can evolve with the times.


Ensure app usability by asking peers for feedback and experiencing it yourself.


Dan Dodson

Dan Dodson

System Director, ISD Digital Health and Innovation

UNC Health

Joshua Titus

Joshua Titus

CEO and Founder

Gozio Health

Diane Weber

Diane Weber, R.N.

Executive Director, Society for Health Care Strategy and Market Development

American Hospital Association


Fuel Your Transformation

Health care leaders are more in need of innovative solutions than ever before. The AHA Transformation Talks series of video discussions among health care thought leaders offers insights to help hospital and health systems navigate health care’s new, disruptive environment and prepare for what’s next. Each 10-minute video in this series focuses on a transformational topic explored by the 2021 AHA Environmental Scan and SHSMD's Futurescan 2021-2026: Health Care Trends and Implications. Explore the videos on this page for fresh ideas and best practices to guide you through this time of tremendous upheaval.


Abstract Overview

Read this abstract to learn about how current demands are impacting the health care workforce.


Case Study

Learn about WakeMed Health & Hospitals’ powerful tool for creating a seamless patient experience


AHA Resources

Creating the digital experience that health care consumers crave.


Video Series Developed in Collaboration with:

iProtean VirtualEd