Engaging Health Care Users: A Framework for Healthy Individuals and Communities

Engaging Health Care Users: A Framework for Healthy Individuals and CommunitiesIn 2012 the AHA Committee on Research focused on actively engaging health care users to improve outcomes and reduce health care costs.The committee developed this report advocating hospitals to become more “activist” in their orientation and move “upstream”—that is, to do more to engage patients and intervene earlier in the disease states. It addresses all each aspect of the health care continuum.

  • Individual: The aim is to increase the skills, knowledge and understanding of patients and families about what to expect when receiving care.
  • Health Care Team: The focus is to promote shared understanding of expectations among patients and providers when seeking care.
  • Organization: The objective is to encourage partnerships and integrate the patient and family perspective into all aspects of hospital operations.
  • Community: The emphasis is to expand the focus beyond the hospital setting and find opportunities to improve overall community health.

View the slide presentation.

Related Resources

Webinar Recordings
Member
Hear how Penn Medicine implemented a standardized labor induction protocol, layering AIM’s Peripartum Racial/Ethnic Disparities and Safe Reduction of Primary…
AHA Center for Health Innovation Market Scan
Amazon is pursuing an aggressive strategy to rapidly scale its telehealth service, known as Amazon Care, not only to all its employees but to other employers.…
AHA Center for Health Innovation Market Scan
A select few individuals will come up with once-in-a-generation innovations like developing a new drug or a life-saving medical procedure. Linkner encourages…
Other Resources
Public
For many Arkansans getting the COVID-19 vaccine at a Baptist Health clinic, the decision was made after a little reflection.
Advancing Health Podcast
Public
On this podcast AHA offers part two of two podcasts on rebuilding maternity services at a critical access hospital. Cristen Page, M.D., executive dean of UNC…
Special Bulletin
Public
The United States Supreme Court this morning rejected the third major challenge to the Affordable Care Act, holding in a 7-2 decision that the challengers did…