Health Care Moments of Truth Talks

These leadership talks highlight key elements for performance improvement (PI) work in hospitals and health systems: engaging C-suite leaders and board members, collecting and using actionable data, empowering front-line staff, and ensuring performance improvement work is supported and prioritized. For more information, read about AHA’s study to better understand the use and challenges of PI in safety-net hospitals.

The Board’s Role In Pi

C-suite leaders and board members are anchors in performance improvement work. Their full engagement and support are important not only to drive this work on a daily basis but also to lead transformational change within the organization. This will empower teams and help create a mature PI organization.

Key takeaway: The board’s role is key in driving and sustaining organizational transformation.

Data for Pi

Hospital and health system leaders discuss how they use data to inform their organization’s performance improvement efforts. They explain the importance of focusing on actionable data and finding ways to collect data in ways that will help health care teams have the most impact.

Key takeaway: Having the right data when you need it is crucial for PI success.

Empowering Front-line Staff

Empowering front-line staff in performance improvement efforts is key to moving this work forward. Health care leaders discuss ways to achieve this, including modeling behavior, coaching, providing support and ensuring everyone on the team is moving in the same direction.

Key takeaway: An empowered front line of problem-solvers is the engine of PI success.

Leadership’s Role In Pi

Effective leadership is important to performance improvement. This talk shares best practices and examples of how leaders are supporting, coordinating and prioritizing performance improvement work at their organizations.

Key takeaway: Steady, strategic leadership is a must to keep improvement moving forward.

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