Improving the Patient Experience of Care

Every aspect of a patient's experience of care is influenced by valuable and often underused resources: the health care physical environment and the people who manage it. A Sept. 21 Hospitals in Pursuit of Excellence webinar “Improving the Patient Experience Through the Health Care Physical Environment” will discuss the “people, process, place” model that can help hospital and health system leaders identify people-centered ways to improve the patient experience. These ways include establishing a culture of caring, implementing process improvements—such as those that support patients and staff—and making improvements to the place of care—including the hospital physical environment, technology and furniture. Although the physical environment is only one factor affecting the patient experience, without a culture of caring and without processes that support patient care, hospitals will fall short of their goals. The HPOE webinar includes a look at Cape Coral (Fla.) Hospital's work to create an optimal healing environment for patients and a better work environment for employees.

Every aspect of a patient's experience of care is influenced by valuable and often underused resources: the health care physical environment and the people who manage it. A Sept. 21 Hospitals in Pursuit of Excellence webinar “Improving the Patient Experience Through the Health Care Physical Environment” will discuss the “people, process, place” model that can help hospital and health system leaders identify people-centered ways to improve the patient experience. These ways include establishing a culture of caring, implementing process improvements—such as those that support patients and staff—and making improvements to the place of care—including the hospital physical environment, technology and furniture. Although the physical environment is only one factor affecting the patient experience, without a culture of caring and without processes that support patient care, hospitals will fall short of their goals. The HPOE webinar includes a look at Cape Coral (Fla.) Hospital's work to create an optimal healing environment for patients and a better work environment for employees.