Coronavirus COVID-19: Caring for Patients and Communities

See below for the latest information for patients, communities and the general public about how to stay safe and healthy during the COVID-19 pandemic.

Protect Yourself Against COVID-19. Frequently wash your hands. Use alcohol-based hand sanitizer (60% alcohol or higher). Keep your hands off your face. Avoid close contact with sick people. Cover your coughs and sneezes. Clean and disinfect surfaces. Stay home when you are sick.


Data Tool Tracks at-risk Populations by State, County

April 3

The Conduent Healthy Communities Institute shows data and mapping for populations at risk of not having their basic needs met due to COVID-19 stay-at-home orders. Data is provided at the state, county, ZIP code and census tract level.

Webinar replay: CAPC briefing on COVID-19 impact on patients with serious illness (AHA Member Content)

April 1

This Center to Advance Palliative Care webinar for AHA members discusses tools, skills, and training that hospitals and health systems should deploy immediately to ensure appropriate symptom management and patient communication in the context of the COVID-19 pandemic.

COVID-19: Checklist for Discharging Patients with COVID-19

March 31

Use this document to guide health care regarding the decision to discontinue transmission-based precautions and discharging hospitalized patients with COVID-19. The checklist can guide the considerations for both actions.

Resource: Managing Anxiety and Stress during COVID-19.

March 31

In this compendium of materials, CDC provides tools and resource links for dealing with stress and domestic violence issues during COVID-19, guidance for those with behavioral health issues and coping mechanisms for parents.

Resource: CDC Resources for Households

March 31

In this resource, CDC offers steps to prevent illness, create a household plan, stay informed about emergency plans and know the signs and symptoms.

Resource: Coronavirus Disease Advice for the Public

March 31

In this resource, the World Health organization provides information on when and how to use masks, how to prepare your workplace and healthy parenting tips.

Resource: COVID-19 Behavioral Health assistance

March 31

The federal government is taking steps to protect American’s physical and behavioral health in response to the 2019 Novel Coronavirus pandemic. The resources in this collection were created by federal agencies and their partners to help healthcare providers, caregivers, and the general population prepare for and manage the negative behavioral effects that can accompany a public health emergency.

UW Medicine COVID-19 Policies and Protocols

March 31

UW Medicine is making its policies and protocols available on its website. These include screening and testing algorithms and policy statements, including minimizing aerosolizing procedures and room cleaning protocols.

COVID-19: Prevention at Home

March 30, 2020

The American Hospital Association recommends these actions if you are sick to help prevent the spread of coronavirus.

COVID-19: AHA Preparedness Checklist for Patients and Families

March 30, 2020

The American Hospital Association recommends these actions to prepare your household, limit the the spread of germs and infection, and keep family and friends healthy.

House Passes the Coronavirus Aid, Relief, and Economic Security (CARES) Act

March 27 AHA Special Bulletin

This special bulletin provides legislative analysis of the third large-scale congressional effort in response to the novel coronavirus (COVID-19) outbreak.

Senate White House Reach Agreement on Relief Package Responding to Covid-19

March 25 AHA Advisory

This document is a full review of the legislation, including the potential financial impact for hospitals and health systems.

Senate Majority Leader Introduces the Coronavirus Aid, Relief, and Economic Security Act (CARES)

March 22 AHA Advisory

This document shows how this legislation includes provisions to provide financial relief and resources to individuals, families and businesses particularly hard hit by the COVID-19 public health emergency.

Senate Majority Leader Introduces the Coronavirus Aid, Relief, and Economic Security Act

March 20 AHA Advisory

This document updates efforts to provide financial resources for individuals, families and small businesses affected by COVID-19, as well as make several key policy changes impacting health care providers. March 20, 2020.

President Signs The Families First Coronavirus Response Act (H.R. 6201)

March 19 AHA Advisory

This document details how the bill would provide financial resources for individuals, families and small businesses affected by COVID-19, as well as make several key policy changes impacting health care providers.

House Passes Revised Version of the Families First Coronavirus Response Act (H.R. 6201)

March 17 AHA Advisory

This document analyzes legislation that includes changes to FMAP, Medicaid coverage for uninsured.

Center to Advance Palliative Care (CAPC) COVID-19 Response Training

Training for any clinician caring for patients in the context of COVID-19. Includes continuing education courses and downloadable protocols for crisis symptom management, and communication resources specific to conversations with patients and families about COVID-19.

Coronavirus Update: House Passes the Families First Coronavirus Response Act (H.R. 6201)

The House of Representatives March 14 passed the Families First Coronavirus Response Act (H.R. 6201) in response to the novel coronavirus (COVID-19) outbreak. The Senate is expected to take it up soon. The legislation would eliminate patient cost-sharing for COVID-19 testing and related services, establish an emergency paid leave program, and expand unemployment and nutrition assistance

Coronavirus Update: President Declares National Emergency in Response to Coronavirus Outbreak

March 13 AHA Advisory

As urged by the AHA, President Trump March 13 declared a national emergency in response to the novel coronavirus (COVID-19) outbreak.

Coronavirus disease (COVID-19) advice for the public: Myth busters

Interim Guidance for Public Health Professionals Managing People With COVID-19 in Home Care and Isolation Who Have Pets or Other Animals

Guidance for public health professionals managing the home care and isolation of people with COVID-19 who have pets or other animals (including service or working animals) in the same home. This guidance can facilitate preparedness and establish practices that can help people and animals stay safe and healthy.

Interim Guidance for Businesses and Employers

The following interim guidance may help prevent workplace exposures to acute respiratory illnesses, including COVID-19, in non-healthcare settings. The guidance also provides planning considerations if there are more widespread, community outbreaks of COVID-19

AHA Advancing Health Podcast, Feb. 26, Emory Doctor Discusses Coronavirus Outbreak


This AHA podcast with Collen Kraft, M.D., of Emory University shares her experience with Ebola, what this new outbreak could look like and how hospitals can prepare.

CDC Pandemic Influenza Triage Tools

Assessment Tool

In this assessment tool, the CDC provides an algorithm for community and health care leaders and other decision makers to assess resource availability and medical surge at the health care and community levels

New York State COVID-19 Website


This provides the latest news for health care providers and professionals as well as the public on COVID-19.


What the Public Needs to Know

Helpful Resources from Hospitals and Health Systems


Peace Health in Vancouver, Washington


Extensive collection of information resources and links for the public, including latest updates and local resources.

Coronavirus and COVID-19: How to protect yourself and get care


Kaiser Permanente mixes video and written materials for the public and their patients on their COVID-19 page.

Coronavirus disease 2019 (COVID-19) (Bilingual)


Mayo Clinic presents this bilingual resource to offer the public and their patients the basics on COVID-19 as well as links to information about its clinical research and the latest news.

Coronavirus Disease 2019 (COVID-19) Information and Resources


This provider resource page from Rush University provides highly visible links to video care, as well as other information about the coronavirus.

Coronavirus (COVID-19) Information and Updates, What You Need to Know


From Johns Hopkins Medicine, this provider resource page from Johns Hopkins includes information about its clinical research as well as information for the public, including “myth-vs-fact” materials and advice on how to talk to children about the virus and what to do if stressed out.

Coronavirus (COVID-19) Latest Updates. March 23, 2020


This provider resource page from Mass General Hospital include links to its visitor policy in multiple languages and a QR code to scan for the latest updates.

Scripps Caring for COVID-19 Patient

News Release

March 10, 2020, Scripps Health shares its news release about having treated a patient who had tested presumptive positive for COVID-19 and briefly describes the steps it has taken in response.

Coronavirus Digital Resource Center


This page from Northwell Health offers resources for the public as well as a hotline and chatbot available in English and Spanish.


Other Helpful Resources

Talking to Children about COVID-19 (Coronavirus): A Parent Resource


This resource from the National Association of School Psychologists offers parents recommendations for how to talk to children about the COVID-19 pandemic.

COVID-19 Tools and Resources for Strategy and Market Development Managers


These Society for Health Care Strategy and Market Development resources offer tips for communicating with your community during the COVID-19 crisis and review sample communications tools from hospitals and health systems.

FAQs on Diagnostic Testing for SARS-CoV-2


The Food and Drug Administration has updated its COVID-19 diagnostic testing FAQs, a reference for clinical laboratories, commercial manufacturers, and Food and Drug Administration staff. The document now lists the clinical laboratories that are offering testing under FDA's Policy for Diagnostic Tests for Coronavirus Disease-2019; states that have chosen to authorize laboratories to develop and perform COVID-19 tests; commercial manufacturers that are distributing test kits and the serology tests being offered.

What the Public Needs to Know about COVID-19


In this set of guidelines, the Washington State Hospital Association shares key points to relay in communications with the public about COVID-19.

State Data and Policy Actions to Address Coronavirus


This regularly updated Kaiser Family Foundation tool provides state-level data on COVID-19 cases as well as information to help track coronavirus policy actions. It includes data on current cases and deaths, and state-level data on health coverage and provider capacity.



Guidance for people who have or think they may have COVID-19


In this set of guidelines, the Washington State Hospital Association offers guidance on COVID-19 symptoms and testing, a fact sheet available in multiple languages, educational materials and FAQs. It also includes specific guidance and practices outlined for communities, health care providers and facilities, long-term care facilities, home care agencies and first responders.

CDC: Evaluating and Testing Patients for COVID-19


These CDC guidelines contain updated guidance on what specimens to collect when test for COVID-19.


Cybersecurity Threats

COVID-19 Related Cybersecurity Information


The AHA has released a compendium of resources for hospitals and health systems related to cybersecurity threats during the COVID-19 pandemic.

CISA guidance on essential critical infrastructure workers during issues COVID-19 curfews and lockdowns


The Cybersecurity and Infrastructure Security Agency issued guidance for identifying which infrastructure sectors and essential workers are needed to maintain services and functions during the COVID-19 pandemic response, including in the health care and public health sector. The guidance is intended for state, local, and industry partners in identifying essential critical infrastructure workers during periods of community restriction, access management, social distancing or closure orders.

Four Ways to Mitigate COVID-19 Cyber Risks


In this blog post, AHA’s senior advisor for cyber and risk John Riggi published a blog offering four ways that health care providers and organizations can mitigate cyber risks during this novel coronavirus (COVID-19) pandemic. For any questions or concerns related to cyber threats within your organization, please email John Riggi at


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