Project Firstline

Fall Preceptorship Session Three: Taking a Team-Based Approach to Addressing Complexity of Health Care

Original webinar release date: Tuesday, November 8, 2021

The webinar identifies individual roles for managing the complexities of risk management in health care.

You will learn how to:

  • Identify health care as a closely coupled process
  • Understand human error within a health care setting
  • Identify how culture impacts clinical delivery and practice
  • Human error vs.human factors

Principal faculty and their credentials

Franchesca J. Charney, RN, MS, CPHRM, CPPS, CPSO, DFASHRM

About the Authors

Members of the CME Committee, Planners, and Faculty have disclosed to ABQAURP any relevant financial relationships. No relevant financial relationships or conflicts of interest exist in regard to the content of this online activity.

Obtaining Continuing Education Credits

This course is intended for nurses, and other health care professionals with appropriate CE credit offered for each profession.

In order to receive continuing education credit you will need to take a pre-quiz, listen to the recording, and successfully complete the post-quiz. All participants must achieve a final assessment score of at least 70% for continuing education credits.

Accreditation & Credit

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education through the joint providership of the American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) and the American Hospital Association (AHA) / Health Research & Educational Trust (HRET). ABQAURP is accredited by the ACCME to provide continuing medical education for physicians.

ABQAURP is an approved provider of continuing education for nurses. This enduring material activity is designated for 1.0 contact hour through the Florida Board of Nursing, Provider # 50-94.

This activity is valid from November 15th, 2021 through June 30th, 2022.

Obtaining CEU Credits Section

In order to receive the continuing education credit you will need to take a pre-quiz, listen to the recording, and successfully complete the post-quiz.

Pre-Session Quiz
Which of the following describes human error?
Standardization makes it more prone for slips and lapses to occur.
What are types of human error?
What is the science of human factors?
Which of the following is an at-risk behavior?
Which of the following are example(s) of the impact that positive culture can have in clinical delivery and/or practice?
System errors can be found only in hospital units that have high infection rates and staff turnovers.
Risk management is comprised of systems and processes employed to uncover, mitigate and prevent risks in health care institutions.
Which of the following is not an example of human error in health care?
According to the World Health Organization guidelines on hand hygiene in health care, which hospital unit or department has the lowest adherence rate for hand hygiene?
I have completed the pretest?

Use this link if you are having trouble playing the video.

You will be redirected to an external website after pressing "Submit" to complete the post quiz and attain your CEU's.

Questions: Please email us at ProjectFirstline@aha.org.

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