COVID-19: Effective Communications Resources

Cultivate awareness and synergy with your coordinated successful team to guarantee safety of patients with this Project Firstline program.

Prepare for tough conversations with the DESC framework, navigate conflict that promotes a healthy environment with this Project Firstline program.

Use the CUS tool to speak up with confidence, feel empowered to point out a problem or a conflict with this Project Firstline program.

Reflect as a team with a Debrief to discuss what went well, what could improve & what to do differently with this Project Firstline program.

Save time & pivot quickly with a Huddle; regroup, reassess & plan for success, deal with changes with this Project Firstline program.

Prepare for success with a Brief to assign roles, establish expectations, and anticipate outcomes with this Project Firstline program.

Use a Handoff tool for optimal patient transitions of care, effectively transfer responsibility & accountability with this Project Firstline program.

Close the loop to prevent miscommunication and missteps; call out, check back and verify to close the loop with this Project Firstline program.

The AHA released a new fact sheet detailing a number of waivers issued by the Centers for Medicare & Medicaid Services during the COVID-19 public health emergency that the association believes should be extended or made permanent.

Get your point across quickly using the SBAR framework to help communicate quickly & concisely in any setting with this Project Firstline program.