Centering Care around “What Matters” to Patients

Marie Cleary-Fishman, AHA's Vice President of Clinical Quality, speaks with Amy Berman, Senior Program Officer at The John A. Hartford Foundation, and Erin Emery-Tiburcio, Associate Professor of Geriatric and Rehabilitation Psychology at Rush University Medical Center. Berman and Emery-Tiburcio share how they used the 4Ms Framework to build a culture that prioritizes the needs of older adults and how these efforts have improved value. This conversation was held at the AHA’s Executive Forum, Addressing Disruption Through Innovation and Value.