Cleveland Clinic and Amazon One Medical Partner to Expand Primary Care

Cleveland Clinic and Amazon One Medical Partner to Expand Primary Care. A One Medical sign above an urban clinic and office.

Cleveland Clinic announced last week that it is partnering with Amazon One Medical to bring primary and specialty care to Northeast Ohio. One Medical, a hybrid primary care provider offering both virtual and in-person services, will open its first Cleveland-area office in affiliation with Cleveland Clinic.

The new facility will provide same-day and next-day appointments, on-site lab services and comprehensive virtual care to support patients. Together, the organizations aim to offer more accessible and coordinated health care to the community.

One Medical offers members same-day appointments and 24/7 virtual care for an annual fee of $199, with a discounted rate of $99 for Amazon Prime members. The company collaborates with about 20 health systems nationwide, providing specialty care referrals through these partnerships.

“This partnership reflects our shared commitment to meeting the needs of our patients and elevating the care we provide to our communities,” said Tom Mihaljevic, M.D., Cleveland Clinic’s CEO and president. “Amazon One Medical will complement our current primary care offerings, expanding access to essential health care services.”

The first location is set to open in 2025, with additional sites to be determined by both organizations. Over the coming years, Cleveland Clinic and Amazon One Medical will work together to determine where new offices are needed to meet patient demand in Northeast Ohio.

A day after announcing the Cleveland Clinic partnership, One Medical introduced new AI tools aimed at reducing the administrative burden on its providers. These tools leverage AWS generative AI services, including Amazon Bedrock and AWS HealthScribe.

Using HealthScribe, One Medical providers can capture conversations in real time during patient visits. The AI-generated notes then can be reviewed, modified and approved by the providers before being finalized. The AI tools also streamline patient care by analyzing and summarizing external medical records, giving physicians quick access to essential information such as screening exams, test results and current or past medications.

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