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3 Ways to Engage Today’s Health Consumers
As consumers take a more active role in their health and have unprecedented access to health data through wearable devices, remote monitoring and other technologies, organizations are closely examining their engagement strategies and tactics.
AHA 2025 Advocacy Agenda
Explore the AHA's 2024 Advocacy Agenda focusing on healthcare policy and advocacy priorities. Download the PDF for detailed information.
Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
Hospital Stories
Explore stories of hospitals going above and beyond to care for their patients and communities throughout America. Search by location using state, category, or hospital name in the interactive map, or sort stories by category using the filter.
4 Keys to Elevate Consumer Centricity
Beyond reimagining health care through a consumer lens, it’s important to research what will move the needle on issues like patient loyalty, trust and satisfaction, notes a recent McKinsey & Company report.