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4 Leaders in Improving Quality Care
AHA Quest for Quality Prize winner WellSpan Health is determined to improve health equity across its eight-hospital system headquartered in York, Pennsylvania.
Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
MasterCard, Verizon Make Initial Forays into Health Care
MasterCard and Verizon, have launched their first significant health care initiatives. MasterCard is partnering with b.well Connected Health to offer a digital solution that enables patients to verify their identity using a mobile phone. Verizon is entering the telehealth field with its BlueJeans videoconferencing platform acquired last year for about $500 million.
CVS Health Looks to Microsoft to Help Build Out Personalized Care Strategy
A new partnership between CVS Health and Microsoft is designed to facilitate personalized service leveraging CVS’ massive data from its base of roughly 100 million customers and health plan enrollees.
Improving Patient Engagement through Mobile Health
Providing a great experience for consumers who use mobile devices to access their medical data through online portals is more than just a convenience issue. A recently published study shows it can lead patients to be in more regular contact with primary care providers and less likely to be hospitalized.