Case Study: Advancing Transcultural Care through Cultural Competency

St. Charles Madras is a critical access hospital with 25 licensed beds and 240 employees located in Jefferson County, Oregon. The hospital provides surgical services, imaging, intensive care, a Family Birthing Center, medical and emergency care and an outpatient laboratory. It is a certified level IV trauma center. With four hospitals and more than 220 employed medical providers, St. Charles Health System is the largest provider of medical care in Central Oregon. It owns and operates 3 hospitals, a women’s health center and 11 clinics across central Oregon.

Cultural Competency

According to its 2019 community health needs assessment, Jefferson County is almost 60 percent white and 40 percent other. Of the others Native American Indian (NAI) are 18.6 percent and Latino or Hispanic are 20 percent.

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