The Resilient Health System Operating Model
AHA Knowledge Exchange
Organizational strategies and new avenues for value creation in health care
Health care systems are facing the leadership challenge of navigating between the benefits of scale and the added operational complexities that can come with size. The pandemic fundamentally altered consumer behavior and expectations while reshaping traditional health care service delivery models. Large systems can experience delays in decision-making amid layers of review and internal deliberations. Add to this the entry of nontraditional provider competitors and technology disruptions and it becomes an imperative for health systems to continuously examine and improve operational and governance models. This Knowledge Exchange e-book examines how health system leaders are changing governance, decision-making and their operating models for the future.
10 ways health system executives are building a robust governance and operating model
- Design your governance structure for where you want to be in the future and for growth.
- Activate your operating model to align the organization to execute your playbook.
- Create system committees and set clear approval authorities to move to one corporate culture.
- Develop matrix-defining key accountabilities and decision rights across the organization.
- Amplify physician and nurse leaders in the organization to have decision rights regarding the vision, strategy and priorities as well as the pipelines of the C-suite.
- Empower decision-making bodies to be agile and move strategy forward.
- Set a timeline, process and an approval process for all major initiatives.
- Bring new voices and diversity onto the board — a mix of out-of-market people while keeping a balance of market people and skill sets.
- Implement innovative care models, invest in automation to streamline work and move to a global workforce model.
- Evaluate governance and operating structure yearly against strategy (what you are trying to achieve) and top organizational risks.
Participants
Bo Boulenger
President and CEO
Baptist Health South Florida
James F. Dover, FACHE
President and CEO
Avera Health
Lynn Gonsor
Managing Director, Strategy and Consulting
Accenture
Russ Gronewold
President and CEO
Bryan Health
Matt Heywood
President and CEO
Aspirus Health
Marlon Levy, M.D., MBA
CEO
VCU Health System
C. Wright Pinson, M.D., MBA
Deputy CEO and Chief Health System Officer
Vanderbilt University Medical Center
Chris Roth
President and CEO
St. Luke’s Health System
Lisa Shannon
President and CEO
Allina Health
Michael Slubowski
President and CEO
Trinity Health
Moderator:
Michelle Hood
Executive Vice President and Chief Operating Officer
American Hospital Association
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