Building the Health Ecosystem of the Future

Executive Dialogues Building the Health Ecosystem of the Future
Executive Dialogue | Building the Health Ecosystem of the Future: Using digital transformation to develop consumer-focused models of care

Executive Dialogue

Using digital transformation to develop consumer-focused models of care

With the shift to digital transformation, hospitals and health systems have an opportunity to create a frictionless digital consumer-like experience in accessing health care and enable a range of use cases for care coordination and consumer engagement. The digital health ecosystem supports consumer-centered models of care, access to new services, on-demand interactions with caregivers and personalized treatment paths. Rapid technological developments allow multidisciplinary and collaborative health services to work together to provide patient care. This executive dialogue examines 8 strategic initiatives health care executives are undertaking to transform how they are using technology to improve the patient and provider experience.

Sponsored by: Providence Logo

8 Digital Strategies Health Leaders Are Using to Become Consumer-focused

  • Reduce the security and operational risk in your digital ecosystem with standardization and streamline the number of applications used to deliver patient care.
  • Leverage a global operating model for agility and scale to deliver services 24/7 while reducing employee burnout and improving retention.
  • Accelerate innovation by empowering clinicians with data and predictive analytics to provide higher-quality care and better patient outcomes.
  • Build consumer-focused models of care for better access and less friction throughout the patient journey. Prioritize end-to-end journeys that deliver the most value.
  • Focus on convenience for patients and employees by replacing complex, people-intensive processes with self-service systems that patients can use.
  • Develop capital requirements for a technology-enabled health care system to provide exceptional care without exception to every patient every time.
  • Use technology to empower the community to improve health equity and access to care.
  • Partner with other health systems, community and statewide organizations, universities, Medicare, Medicaid and the AHA on technologies developed to drive clinical outcomes.


Brent Burkey

Brent Burkey, M.D., MBA

President and CEO

Fisher-Titus Health

Ngozi Ezike

Ngozi Ezike, M.D.

President and CEO

Sinai Chicago

Nico Gomez

Nico Gomez, MHA


Bethany Children’s Health Center

Russ Gronewold

Russ Gronewold, MBA

President and CEO

Bryan Health

Michelle Hood

Michelle Hood, MHA, FACHE

Executive Vice President and Chief Operating Officer

American Hospital Association

Alexa Kimball

Alexa Kimball, M.D., MPH

President and CEO

Harvard Medical Faculty Physicians

Steve Purves

Steve Purves, MHA, FACHE

President and CEO

Valleywise Health

Adam Zoller

Adam Zoller

Senior Vice President and Chief Information Security Officer


Suzanna Hoppszallern

Suzanna Hoppszallern

Senior Editor

American Hospital Association


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