Building the Patient-Centered Continuum of Care of the Future

Executive Dialogues Building The Patient-Centered Continuum Of Care Of The Future
Executive Dialogue | Building The Patient-Centered Continuum Of Care Of The Future: Strategies to support the workforce and minimize patient care disruptions during construction

Executive Dialogue

Strategies to support the workforce and minimize patient care disruptions during construction

Health systems are expanding into the community with different models and making capital investments to elevate their capabilities to deliver patient care and better support their clinical care teams. These investments can serve as a change agent to address historic stressors in the environment of care, operational workflows and technology. However, deploying these capital projects often causes disruption to existing operations that can elevate stress for front-line workers if not carefully planned and executed. This executive dialogue examines strategies for health care organizations to engage and support their workforce during capital project developments and times of operational disruption.

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10 Best Practices to Engage and Support the Workforce during Capital Project Deployment

  • Communicate Often Over communicate in facilitywide town hall meetings, visual displays, employee forums and newsletters.
  • Staff Feedback Involve and solicit feedback from staff and the community throughout the planning process.
  • Supportive Work Culture Celebrate the “why” behind the decision to make capital investments to improve the organization’s environment of care.
  • Spiritual Health Provide for employees’ psychological and spiritual health through access to confidential resources and peer support groups.
  • Sandbox Simulation Create a sandbox and, using simulation, build scenarios in that new space to determine the safest care model.
  • Temporary Storage To minimize disruption during construction, provide storage space that is easily accessible for regularly used equipment and supplies.
  • Integrated Product Teams Implement Integrated Product Teams to foster cross-functional collaboration and resolve issues efficiently and effectively.
  • Stress Relievers Create respite rooms and outdoor spaces in which to relax with input from the clinical staff. Embed break areas in the units.
  • Go Lean Use lean processes with performance improvement teams and clinicians to design the build-out to improve patient flow.
  • Keep Staff Safe Ensure that security of staff and patients is a top priority. The security team needs to be visible and have designated space.
  • Continue Listening Encourage feedback on any issues with construction and safety concerns.


Mary Katherine Bell

Mary Katherine Bell

Chief Financial Officer

Brentwood Hospital

Salena Gillam

Salena Gillam, R.N., MBA

Vice President, Patient Care Services

Stormont Vail Health

Kathleen Chavanu Gorman

Kathleen Chavanu Gorman, MSN, R.N., FAAN

Executive Vice President and Chief Operating Officer

Children’s National

Nicholas Holmes

Nicholas Holmes, M.D., MBA

Senior Vice President and Chief Operating Officer

Rady Children’s Hospital–San Diego

Susan Langeland

Susan Langeland, MBA

Vice President of Continuum Development and Chief Information Officer

Pine Rest Christian Mental Health Services

Connie Martin

Connie Martin, MT, MS, FACHE

President and Chief Administrative Officer

Fort Loudoun Medical Center

W. Keith Neeley

W. Keith Neeley, FACHE

Vice President, Facility Operations

University of Tennessee Medical Center

Robin Roling

Robin Roling, R.N.

Chief Operating Officer

Cheyenne Regional Medical Center

Robert Rose

Robert Rose, R.N., MS, NEA-BC

Market Chief Nurse Executive

Atrium Health

Deb Sheehan

Deb Sheehan, ACHE, DBIA

Healthcare Market Strategy Leader

DPR Construction

Rebecca Shutts

Rebecca Shutts, MSN, MBA, R.N.

Chief Nursing Officer

Alice Hyde Medical Center

Anne Stewart

Anne Stewart, MBA, BSN, R.N., NE-BC

Chief Nursing Officer

Beaumont Hospital

William Stueber

William Stueber, PE, CHFM, COR

Chief, Facilities Management Service

West Palm Beach VA Health Care System

Suzanna Hoppszallern

Suzanna Hoppszallern

Senior Editor

American Hospital Association


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