AHA Team Training
All teams get tossed about at times and lose their momentum. Leaders must learn how to assess their team’s current momentum and bring the team back toward the goal of compassionate patient-centered care. Jan Brauer, RN, BSN, MA and Rhonda Fischer, RN, BSN, CEN of Providence Hood River Memorial…
Barb Edson, BSN, MBA, MHA, Executive Director for the University of North Carolina Health Care System (UNC HCS) Virtual Care Center shares her experience planning and implementing a telehealth program, including several case examples of how teamwork is critical to telehealth workflows. (Webinar…
Erin Eckert, MPA, Education Coordinator, Duke Center for Healthcare Safety and Quality, discusses how TeamSTEPPS supports the teamwork principles underlying the National Incident Management System (NIMS). Erin also discusses common challenges to effective teamwork in incident management – both…
Dr. Kyle Rehder, MD, FCCM, FCCP, Medical Director, Duke Center for Healthcare Safety and Quality, investigates why disruptive behaviors, incivility, and other unprofessional behaviors are common among hospital staff, and presents data demonstrating the impact of such behaviors on workplace culture…
Robert L. Smith, Ph.D., Director of Medical Staff Assistance Programs and TeamSTEPPS at The MetroHealth System links staff well-being to the achievement of patient safety, quality care and patient satisfaction. Emphasis is placed upon using both TeamSTEPPS and resilience tools to address staff…
The tools and strategies of TeamSTEPPS are the basic building blocks of High Performing Teams. One key to success is successful teamwork measurement. Phyllis Toor, TeamSTEPPS Program Manager discusses how one large hospital system, the US Army Medical Command, leveraged the AHRQ TeamSTEPPS Teamwork…
UW Medicine TeamSTEPPS faculty describe how they work with areas to focus on “bright spots”, leverage quick wins, address resistance, and flex the plan to implement TeamSTEPPS in their organization. Learn about an implementation program to “shrink the change,” and how they systematically roll out…
Kurt O’Brien, MHROD, senior lecturer in the University of Washington’s Department of Health Services Master in Healthcare Administration (MHA) program, presents the concept of Community Conversations (based on the work of Peter Block). The overall focus of introducing community work is to create an…
Jan Brauer RN, BSN, MA and Rhonda Fischer RN, BSN, CEN discuss the importance of engaging every staff member, including the low performer or late adopter, in preserving the team dynamic, a critical factor driving both staff satisfaction and patient safety. Learn key concepts such as: the power of…
Priya Bathija, vice president of The Value Initiative at the American Hospital Association, provides insight on the national context and call for greater health care affordability and value. Ms. Bathija shares lessons learned from hospitals and health systems around the country that have engaged…