Crisis Communications

Boost health care organizations’ communication in crises with tips, practical strategies and field examples for staff, patients, and the community.
Hospitals are working on workplace violence prevention using technology and training to mitigate risk and redesigning facilities to prioritize safety.
Health care leaders can develop “specific competencies and skills that can contribute to effective crisis management,” write Helena Bonfitto and Benjamin Wise, senior program managers for AHA Funded Partnerships.
In this Advancing Health podcast, Emily Volk, chief medical officer at Baptist Health Floyd Hospital in New Albany, Ind., explains her hospital’s use of eight strategies when handling crises and challenges, including the COVID-19 pandemic, and the value that pathologists can provide in such moments.