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3 Ways to Engage Today’s Health Consumers
As consumers take a more active role in their health and have unprecedented access to health data through wearable devices, remote monitoring and other technologies, organizations are closely examining their engagement strategies and tactics.
The No Surprises Act: Uninsured/Self-Pay Good Faith Estimate Frequently Asked Questions
A collection of frequently asked questions on the uninsured and self-pay good faith estimates, required as part of the No Surprises Act.
DOJ’s Surprise Withdrawal of the Health Care Antitrust Policy Statements
In early February 2023, a senior U.S. Department of Justice Antitrust Division (DOJ) official
abruptly announced that DOJ had withdrawn three longstanding statements of antitrust
enforcement policy in health care (Policy Statements).
Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
2023 Costs of Caring
Hospitals appreciate the support and resources that Congress have provided throughout the COVID-19 pandemic; however, additional support is needed to keep hospitals strong so they can continue to provide care to patients and communities.
4 Keys to Elevate Consumer Centricity
Beyond reimagining health care through a consumer lens, it’s important to research what will move the needle on issues like patient loyalty, trust and satisfaction, notes a recent McKinsey & Company report.
H-ISAC TLP White Hacking Healthcare May 31, 2022
This week, Hacking Healthcare begins with a reminder that the Health-ISAC is looking to hear from members interested in participating in this year’s Hobby Exercise.