Physician Alliance Well-Being Case Study: Novant Health
Novant Health is a not-for-profit integrated health system providing care to over 4.4 million patients each year in North Carolina, South Carolina, and Virginia. While nationally recognized in the top 150 best places to work in health care, Novant physicians and nurses reported rising rates of disengagement consistent with their colleagues nationally. Fueled by his own experiences with burnout, Novant’s chief human experience officer undertook the challenge to address resiliency and well-being head-on across the system in 2013. The goal was to design a sustainable program to support employees leveraging an executive coaching model. These efforts culminated in the creation of the Novant Health Leadership Development Program, a 3-day intensive leadership training program as well as numerous organizational initiatives to decrease the burdens on clinicians.