Strategies for delivering convenient, consumer-centric care
Ambulatory care delivery has undergone major changes during the pandemic, including steep reductions in patient visits, shifting reimbursement models and scaling virtual care services. At the same time, hospitals and health systems have had to leverage data from electronic health records (EHRs) and other systems to optimize performance. Innovative disruptors are driving the need for new service strategies by providing services more conveniently at lower costs. Now, health care organizations are refocusing their outpatient strategies to drive value, improve outcomes and increase efficiency.