The Smart Hospital Journey

Executive Dialogues The Smart Hospital Journey
Executive Dialogue | The Smart Hospital Journey: Hyperconnected environments for patient-centric experience

Executive Dialogue

Hyperconnected environments for a patient-centric experience

Embarking on the journey to becoming a smart hospital begins with exploring what kind of experience the health system wants to provide for patients and employees and in what ways the care journey might be transformed. Faced with significant challenges to operational efficiency, patient experience and staff safety, health care executives are looking for real-time visibility and instant notifications of important changes to enhance the patient experience, improve patient workflows and alleviate some of the burden on health care workers. This executive dialogue examines how health care organizations are using data generated by smart hospitals to inform and expedite decisions, deliver more personalized care, improve visibility into resource utilization and better manage fluctuating caseloads.

Sponsored by: Cox Prosight Logo

10 Strategies for a Smart Connected Hospital

  • Create a better work environment and experience for the care team.
  • Commit long term to upgrading and integrating siloed, legacy infrastructure systems— the electronic health record and enterprise resource planning system.
  • Deliver value from digital systems by connecting and integrating technologies to reduce workflow complexity.
  • Examine new technologies like artificial intelligence and machine learning to reduce documentation burden and improve personal contact with patients.
  • Move to an automated environment in which data from smart devices integrate with smart systems to aggregate and generate insights to improve clinical outcomes.
  • Develop bottom-up approaches that bring the front lines into the innovation circle to support the workforce.
  • Employ electronic wayfinding to improve scheduling, throughput and the efficient use of resources.
  • Learn from other industries on how to use and mine data to create better experiences, better engagement and better interaction.
  • Optimize decentralized and patient-centric services beyond the hospital walls into the home, whether it’s hospital at home or telemedicine.
  • Implement a real-time locating system (RTLS) to track and identify devices and optimize equipment use. Use RTLS with panic buttons in high-risk areas.


Ashley Capps

Ashley Capps, MSN, R.N., NEA-BC

Vice President of Operations and Chief Nursing Officer

Tidelands Health

Craig Doyle, MBA

Craig Doyle, MBA

Vice President and Chief Information Officer

St. Tammany Health System

Ivan Durbak

Ivan Durbak

Chief Information Officer

BronxCare Health System

Paul Ehrlich

Paul Ehrlich, M.D., MHA

Chief Medical Informatics Officer


Thomas Marchlewski

Thomas Marchlewski, MBA

Corporate Director, Technology and Infrastructure


Michael McKendall

Michael McKendall, MS, PharmD

Vice President of Operations

East Jefferson General Hospital

Kerry Milton

Kerry Milton, MSHA, R.N.

Senior Vice President/Chief Nursing Officer

St. Tammany Health System

Kat Rondeau

Kat Rondeau, FACHE

Chief Strategy Officer, CommonSpirit Health Southwest Division

Dignity Health

Sharon Toups

Sharon Toups, FACHE

Senior Vice President and Chief Operating Officer

St. Tammany Health System

George Valentine

George Valentine, MBA

Assistant Vice President, Cox Communications

General Manager, Cox Prosight

Suzanna Hoppszallern

Suzanna Hoppszallern

Senior Editor

American Hospital Association


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