Take Five: Exploring Walmart’s Consumer-Centered Health Care Approach

New from AHA

New from AHA Take Five: Exploring Walmart’s Consumer-Centered Health Care Approach. In a scree capture from a Take Five video, Center for Health Innovation’s Chief Operating Officer Andy Shin speaks with Marcus Osborne, senior vice president of health and wellness transformation at Walmart.Throughout Walmart’s health care operations, one guiding principle drives strategy: What works for the consumer is what’s best. In this week’s Take Five conversation, the AHA Center for Health Innovation’s Chief Operating Officer Andy Shin speaks with Marcus Osborne, senior vice president of health and wellness transformation at Walmart, about creating patient-centered solutions that drive greater patient engagement and empowerment.

Osborne explains that when patients have more control in their care, their health improves, costs go down and everyone, including providers, benefits. The opportunity for all players in care delivery, he says, is to make health care affordable, simpler, convenient and accessible, and to help consumers feel supported throughout the process.

Take five-minutes to hear more from Andy and Marcus.


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