Geisinger Health System – Danville, Penn.

Members in Action - The Value Initiative Case Study

Geisinger Health System – Danville, Penn.
Refunds to Dissatisfied Patients Drives Process Improvement

In 2015, Geisinger Health System piloted a patient refund program to encourage criticism, inviting patients to alert staff of areas they could improve. A year later, the program expanded to all 10 of the system’s hospitals. The effort is part of Geisinger’s ProvenExperience® program, which includes other initiatives, such as leadership rounding, uniform standards and respectful interactions with patients and families. Click PDF below to learn more. 

Download the full case study below
 

Listen to the podcast

 

 

Related Resources

Guides/Reports
Working from Home during COVID-19 Pandemic During the COVID-19 pandemic, many physicians are working from home, using their personal computers and mobile…
Case Studies
Public
Trinity Health – Livonia, Mich. Enhancing value via national policies and social change Trinity Health’s Transforming Communities Initiative collaborates…
Case Studies
Public
Mayo Clinic – Rochester, Minn. OB Nest Redesigns Prenatal Care for Low-risk Pregnancies Mayo Clinic developed the OB Nest program to optimize prenatal care…
Case Studies
Public
The AHA’s Members in Action series spotlights hospitals and health systems that are implementing new value-based strategies to improve health care…
Webinar Recordings
Member
Webinar Recordings
Member