Navigating Shifts Between In-Person And Virtual Care

Executive Dialogue

Using digital engagement to improve patient communication and safety

As hospitals and health systems reset for the next normal of care, organizations are adopting mobile platforms that help patients feel safe and provide frictionless access to in-person, virtual and at-home patient visits. At the beginning of the COVID-19 pandemic, hospitals experienced a spike in demand for telehealth, and providers quickly scaled to meet patient needs. Now organizations must also manage suppressed volumes and utilization, while understanding how spikes in telehealth utilization affect referral patterns, new patient diagnoses and delayed treatment starts. Providers are becoming digitally adept at using mobile solutions that serve as a direct conduit to patients and provide them with immediate access to health care services.

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