Member Resource: Building and Maintaining Public Trust and Confidence
Share these new resources with your communications and leadership teams.
Hospitals Leading the Way to a Healthier America
Hospitals have always been at the heart of community health empowering healthier, happier lives for all.
AHA Launches New Multimedia Advertising Campaign to Promote Hospitals
The campaign includes a commercial that will run on national, cable, and digital TV and digital advertising.
New Resources Spotlight Crucial Role of Rural Hospitals and Health Systems
The AHA released new resources to help rural hospitals and health systems share their stories and highlight the vital role they play in their communities.
Creative repurposing saves heart during double-lung transplant
Old technology — applied in new and novel ways — can still be a lifesaver.
All Stories
Building Healthy Communities
Advocate Condell Medical Center
Libertyville, Ill.
In Libertyville, Illinois, Advocate Condell Medical Center is tackling food insecurity through their innovative Rx Mobile Food Pantry Program, delivering fresh, nutritious food directly to neighborhoods in need.
Building Healthy Communities
St. Mary’s Regional Medical Center
Lewiston, Maine
St. Mary’s Health System has expanded its behavioral and mental health services to help close gaps and ensure a continuum of care services in the community.
Building Healthy Communities
Cedars-Sinai Health System
Los Angeles, Calif.
Like many health systems, Cedars-Sinai in Los Angeles found itself facing access and administrative challenges — long wait times for patients, time-consuming paperwork for doctors. To address these concerns, they launched an artificial intelligence-powered virtual platform called Cedars-Sinai Connect which, according to a recent study, showed positive results when compared to traditional physician recommendations.
Ensuring Access to Care
Landmark Medical Center
Woonsocket, R.I.
Many hospitals and health systems are rethinking triage processes and using new technology tools to ensure access, shorten patients’ length of stay in the ED, and improve care quality and efficiency.
Ensuring Access to Care
El Camino Health
Mountain View, Calif.
Carolyn Bogard, DNP, R.N., director of care coordination and palliative care at El Camino Health, talks about her system’s use of data to harness the passion care-providers feel for improving outcomes and streamlining care delivery for older adults.
Ensuring Access to Care
UConn Health
Farmington, Conn.
Saving lives is the impetus behind a community outreach and engagement breast cancer screening program led by UConn Health, based in Farmington, Conn.
Benefiting Communities
Oklahoma Hospital Association
Oklahoma
Since 2020, the Oklahoma Hospital Association has worked with health care systems across the state in partnership with the Regional Food Bank of Oklahoma to provide patients and families with fresh produce, pantry staples and ready-to-eat meals.
Benefiting Communities
University of Iowa Stead Family Children’s Hospital
Iowa City, Iowa
At University of Iowa Stead Family Children’s Hospital, 5-year-old James Hall is being treated for Langerhans cell histiocytosis, a rare cancer-like disorder that affects only one to two newborns out of every million.
Benefiting Communities
Ascension St. John Medical Center
Tulsa, Okla.
Ascension St. John Medical Center in Tulsa, Okla., has been verified as a Level I Trauma Center by the American College of Surgeons (ACS).
Innovation, Research, and Quality Improvement
UMass Memorial Medical Center – Children’s Medical Center
Worcester, Mass.
Robin — an interactive, human-assisted robot — is an innovative tool that’s helping make hospital visits less stressful for pediatric patients at the UMass Memorial Medical Center – Children’s Medical Center.
Innovation, Research, and Quality Improvement
Lawrence + Memorial Hospital, part of Yale New Haven Health
New London, Conn.
An expectant mother needing spinal surgery was treated successfully thanks to skillful surgeons and outstanding coordination among clinical teams at Lawrence + Memorial Hospital in New London, Conn.
Innovation, Research, and Quality Improvement
Renown Health
Reno, Nev.
Renown Health in Reno, Nev., one of only 250 transplant centers nationwide, recently reached a historic milestone by successfully performing its first living donor kidney transplant.
Prevention and Wellness
Tampa General Hospital
Tampa, Fla.
Tampa General Hospital is embracing the importance of food by partnering with celebrity chef Geoffrey Zakarian, who has developed seasonal menus featuring local produce whenever possible.
Prevention and Wellness
Advocate Condell Medical Center
Libertyville, Ill.
In Libertyville, Illinois, Advocate Condell Medical Center is tackling food insecurity through their innovative Rx Mobile Food Pantry Program, delivering fresh, nutritious food directly to neighborhoods in need.
Prevention and Wellness
Bethany Children's Health Center
Bethany, Okla.
In Bethany, Okla., a new initiative is reshaping the future for disabled youth transitioning into adulthood.
Workforce
Paoli Hospital
Paoli, Pa.
In a heartwarming act of generosity, nurses at Paoli Hospital in suburban Philadelphia were stunned to learn in September that an anonymous donor had pledged $1 million to help relieve their student loan debt.
Workforce
NYC Health + Hospitals
New York, N.Y.
NYC Health + Hospitals has achieved a dramatic improvement in nurse retention, reducing its staff nurse turnover rate from 46% in 2019 to just 7.3% in 2025 — less than half the national average of 16.4%.
Workforce
Centra Health
Lynchburg, Va.
In this conversation, Corey Feist, CEO and co-founder of the Dr. Lorna Breen Heroes Foundation, and Tiffany Lyttle, R.N., director of cultural integration at Centra Health, explore how hospitals, health systems and states are expanding employee access to mental health care.
Benefiting Communities
New Jerseyites turned out by the hundreds to attend AlantiCare’s Federally Qualified Health Center’s annual community health fair at Atlantic Cape Community College in Atlantic City August 11.
Benefiting Communities
Children's Hospital Colorado
Denver, Colo.
Children's Hospital Colorado is among the care providers that have recently rolled out personalized medicine to patients.
Benefiting Communities
Copper Queen Community Hospital
Bisbee, Ariz.
Copper Queen Community Hospital in Bisbee has ambitious growth plans on the drawing board that will benefit 27,820 people, according to projections.
Benefiting Communities
U-M Health C.S. Mott Children's Hospital distributes iPads to improve technology access for patients
University of Michigan Health C.S. Mott Children’s Hospital patients now have access to one of more than 150 new iPads during their stay.
Benefiting Communities
Kentucky Children’s Hospital
Lexington, Ky.
Things tend to get competitive on the makeshift nine-hole miniature golf course located at the University of Kentucky’s baseball field – especially on the day of the annual Mini Pro-Am tournament, where patients at UK HealthCare’s Kentucky Children’s Hospital play with assistance from volunteer caddies.
Benefiting Communities
The recently dedicated Stacy Goldstein Breast Center within Overlook Medical Center promises to offer world-class breast cancer services to members of the New Jersey community, according to the family whose generous financial support made the new center possible.
Benefiting Communities
Billings, MT-based St. Vincent Healthcare, now part of Intermountain Health, has applied for Level I Trauma Center verification under the American College of Surgeons (ACS), in hopes of becoming Montana's very first Comprehensive Trauma Center in early 2024.
Benefiting Communities
UPMC
Pittsburgh,Pa.
University of Pittsburgh Medical Center (UPMC) has eliminated redundant processes and reduced the time and number of people involved in a discharge while boosting patient satisfaction scores.
Benefiting Communities
Children's Hospital Colorado
Aurora, Colo.
A special partnership with Children's Hospital Colorado is helping patients and families facing housing insecurity.
Innovation, Research and Quality Improvement
AI clinical documentation tools — tools that use artificial intelligence to securely summarize medical information from spoken conversations — are becoming widely recognized as resources that ease clinicians’ workloads so they can spend more time with patients.
Innovation, Research and Quality Improvement
Physicians at Massachusetts General Hospital, a founding member of Mass General Brigham, have done groundbreaking proton therapy research, studying the best use of this therapy for clinical care.
Innovation, Research and Quality Improvement
The first-time integration of two innovative technologies is providing immediate benefits to Wyoming cardiac patients.
Innovation, Research and Quality Improvement
In this Leadership Dialogue conversation, Steven Diaz, M.D., chief medical officer at MaineGeneral Health and board member at the American Hospital Association, discusses his passion for patient safety, how his organization meets quality care for its community, and how AI could potentially be incorporated into the overall work of patient safety.
Innovation, Research and Quality Improvement
For years, the first-line treatment for atrial fibrillation, or A-fib, has been blood thinners. A-fib, which is a cardiac rhythm abnormality, can lead to other health complications, including strokes — it’s estimated that 90% of all strokes happen in patients who have A-fib.
Innovation, Research and Quality Improvement
A triple-whammy of advanced new diagnostic and treatment options holds the promise for better outcomes for New Jersey lung cancer patients.
Innovation, Research and Quality Improvement
Mon Health Medical Center in Morgantown, W.Va., recently began its chapter of the nationwide project No One Dies Alone, which uses volunteers to provide comfort and companionship in a patient’s final moments.
Innovation, Research and Quality Improvement
The ED team at the Medical University of South Carolina has embraced a solution that has reduced waiting times during certain hours and brought the number of patients who leave before being seen to almost zero.
Innovation, Research and Quality Improvement
In general, Garden State hospitals are doing something right when it comes to matters of the heart. The risk-adjusted bypass mortality rate in New Jersey declined 43.3% between 1994 and 2020, according to the most recent data available from the state Department of Health.
Prevention and Wellness
Indiana University Health recently began a new community health initiative to provide prevention, education and early detection of cardiovascular disease — which includes free blood pressure screenings — in area barbershops.
Prevention and Wellness
A hospital’s food menu can color patients’ perceptions of quality care. Northwell Health, New York State’s largest health care provider, took that truth to heart as it spent significant time and effort in upgrading the millions of meals it serves each year. The overall reaction? More, please!
Prevention and Wellness
In 2023, the U.S. Surgeon General issued a shocking 80-plus page advisory declaring loneliness and social isolation as reaching epidemic levels in American society. Ready to act, Indiana University Health was among the first large health systems to develop a care network to spark social connection and community.
Prevention and Wellness
To mark American Heart Month in February, Northern Light Health is “glowing red” all month and sharing tips for heart-healthy exercise habits and recipes.
Prevention and Wellness
Lily Colmenero expressed her gratitude to several of the care teams and staff members at New Mexico’s Lovelace UNM Rehabilitation Hospital who provide ongoing compassionate care for her husband, Cesar, as he battles the effects of multiple sclerosis (MS).
Prevention and Wellness
Chief Wellness Officers are an essential part of a health care worker's mental and physical support structure, providing opportunities and resources whenever needed.
Prevention and Wellness
Endeavor Health
Evanston, Ill.
This special series explores the medical complications that can accompany pregnancy, successful prenatal and postpartum treatment programs, and how hospitals and health systems are addressing the social needs of new mothers.
Prevention and Wellness
Wallowa Memorial Hospital
Enterprise, Ore.
When joined together, emergency prep and routine immunizations can be an effective way to mobilize community members to make healthy choices for their future selves.
Prevention and Wellness
Holy Name Medical Center
Teaneck, New Jersey
Although there are no clear-cut guidelines for how long cardio pulmonary resuscitation (CPR) should be continued, the most favorable neurological outcomes are achieved when CPR is started immediately, with a duration of 21-25 minutes.