Member Resource: Building and Maintaining Public Trust and Confidence
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Hospitals Leading the Way to a Healthier America
Hospitals have always been at the heart of community health empowering healthier, happier lives for all.
AHA Launches New Multimedia Advertising Campaign to Promote Hospitals
The campaign includes a commercial that will run on national, cable, and digital TV and digital advertising.
New Resources Spotlight Crucial Role of Rural Hospitals and Health Systems
The AHA released new resources to help rural hospitals and health systems share their stories and highlight the vital role they play in their communities.
Creative repurposing saves heart during double-lung transplant
Old technology — applied in new and novel ways — can still be a lifesaver.
All Stories
Building Healthy Communities
Advocate Condell Medical Center
Libertyville, Ill.
In Libertyville, Illinois, Advocate Condell Medical Center is tackling food insecurity through their innovative Rx Mobile Food Pantry Program, delivering fresh, nutritious food directly to neighborhoods in need.
Building Healthy Communities
St. Mary’s Regional Medical Center
Lewiston, Maine
St. Mary’s Health System has expanded its behavioral and mental health services to help close gaps and ensure a continuum of care services in the community.
Building Healthy Communities
Cedars-Sinai Health System
Los Angeles, Calif.
Like many health systems, Cedars-Sinai in Los Angeles found itself facing access and administrative challenges — long wait times for patients, time-consuming paperwork for doctors. To address these concerns, they launched an artificial intelligence-powered virtual platform called Cedars-Sinai Connect which, according to a recent study, showed positive results when compared to traditional physician recommendations.
Ensuring Access to Care
Landmark Medical Center
Woonsocket, R.I.
Many hospitals and health systems are rethinking triage processes and using new technology tools to ensure access, shorten patients’ length of stay in the ED, and improve care quality and efficiency.
Ensuring Access to Care
El Camino Health
Mountain View, Calif.
Carolyn Bogard, DNP, R.N., director of care coordination and palliative care at El Camino Health, talks about her system’s use of data to harness the passion care-providers feel for improving outcomes and streamlining care delivery for older adults.
Ensuring Access to Care
UConn Health
Farmington, Conn.
Saving lives is the impetus behind a community outreach and engagement breast cancer screening program led by UConn Health, based in Farmington, Conn.
Benefiting Communities
Oklahoma Hospital Association
Oklahoma
Since 2020, the Oklahoma Hospital Association has worked with health care systems across the state in partnership with the Regional Food Bank of Oklahoma to provide patients and families with fresh produce, pantry staples and ready-to-eat meals.
Benefiting Communities
University of Iowa Stead Family Children’s Hospital
Iowa City, Iowa
At University of Iowa Stead Family Children’s Hospital, 5-year-old James Hall is being treated for Langerhans cell histiocytosis, a rare cancer-like disorder that affects only one to two newborns out of every million.
Benefiting Communities
Ascension St. John Medical Center
Tulsa, Okla.
Ascension St. John Medical Center in Tulsa, Okla., has been verified as a Level I Trauma Center by the American College of Surgeons (ACS).
Innovation, Research, and Quality Improvement
UMass Memorial Medical Center – Children’s Medical Center
Worcester, Mass.
Robin — an interactive, human-assisted robot — is an innovative tool that’s helping make hospital visits less stressful for pediatric patients at the UMass Memorial Medical Center – Children’s Medical Center.
Innovation, Research, and Quality Improvement
Lawrence + Memorial Hospital, part of Yale New Haven Health
New London, Conn.
An expectant mother needing spinal surgery was treated successfully thanks to skillful surgeons and outstanding coordination among clinical teams at Lawrence + Memorial Hospital in New London, Conn.
Innovation, Research, and Quality Improvement
Renown Health
Reno, Nev.
Renown Health in Reno, Nev., one of only 250 transplant centers nationwide, recently reached a historic milestone by successfully performing its first living donor kidney transplant.
Prevention and Wellness
Tampa General Hospital
Tampa, Fla.
Tampa General Hospital is embracing the importance of food by partnering with celebrity chef Geoffrey Zakarian, who has developed seasonal menus featuring local produce whenever possible.
Prevention and Wellness
Advocate Condell Medical Center
Libertyville, Ill.
In Libertyville, Illinois, Advocate Condell Medical Center is tackling food insecurity through their innovative Rx Mobile Food Pantry Program, delivering fresh, nutritious food directly to neighborhoods in need.
Prevention and Wellness
Bethany Children's Health Center
Bethany, Okla.
In Bethany, Okla., a new initiative is reshaping the future for disabled youth transitioning into adulthood.
Workforce
Paoli Hospital
Paoli, Pa.
In a heartwarming act of generosity, nurses at Paoli Hospital in suburban Philadelphia were stunned to learn in September that an anonymous donor had pledged $1 million to help relieve their student loan debt.
Workforce
NYC Health + Hospitals
New York, N.Y.
NYC Health + Hospitals has achieved a dramatic improvement in nurse retention, reducing its staff nurse turnover rate from 46% in 2019 to just 7.3% in 2025 — less than half the national average of 16.4%.
Workforce
Centra Health
Lynchburg, Va.
In this conversation, Corey Feist, CEO and co-founder of the Dr. Lorna Breen Heroes Foundation, and Tiffany Lyttle, R.N., director of cultural integration at Centra Health, explore how hospitals, health systems and states are expanding employee access to mental health care.
Building Healthy Communities
A new depression and anxiety clinic has been opened by Children's Mercy Kansas City as the first of 14 mental health projects the hospital is launching during the next five years
Building Healthy Communities
By serving as “kidney transplant patient 10,001,” Dale Sorensen becomes the face of M Health Fairview’s major milestone.
Building Healthy Communities
In early August, NYC Health + Hospitals led a training exercise testing the health care system’s ability to identify and isolate “patients” with simulated Marburg virus symptoms
Building Healthy Communities
The Missouri School of Medicine is using mobile simulators — mannequins that breathe, talk and move — to help train nurses in rural areas across the state in preparation for events that would overwhelm their emergency rooms.
Building Healthy Communities
Explore the impressive services of Catalina Hospital, the only medical center on Catalina Island, dedicated to the health of 4,500 residents and visitors.
Building Healthy Communities
When it comes to caring for sexual assault survivors, health care workers often walk a fine line. They must provide care that is both high quality and compassionate — performing necessary exams and collecting samples in a delicate way that avoids retraumatizing the patient.
Building Healthy Communities
Valley Presbyterian Hospital in Van Nuys, Calif., is addressing food insecurity in the San Fernando Valley one recipe at a time.
Building Healthy Communities
For fitness enthusiasts in the greater Scottsdale, Ariz. area, the person jogging on the treadmill next to them just might be turn out to be a famous professional athlete, such as a member of the Arizona Diamondbacks or the NFL’s Cardinals.
Building Healthy Communities
Mason Health in Shelton, Wash. is taking a holistic approach to public health by working toward a sustainable community and environment.
Benefiting Communities
University of Michigan Health – West
Grand Rapids, Mich.
At a NICU in Grand Rapids, Mich., garments created to celebrate one of life’s great joys are repurposed to lend dignity and peace for coping with one of life’s greatest sorrows.
Benefiting Communities
Rochester Regional Health recognizes that women thrive when their care environment is welcoming, uplifting, and supportive of the whole person.
Benefiting Communities
MercyOne Des Moines Medical Center
Des Moines, Iowa
Now in its 12th year, MercyOne’s volunteer birth doula program is not intended to replace a labor partner or a medical provider, but instead serve as a sort-of tour guide for the birthing process.
Benefiting Communities
In this conversation, Mary Mannix, CEO and president of Augusta Health, discusses the impact that cross-training has had on high-quality patient care in their community, and how the transition to an Accountable Care Organization (ACO) ensures patients are getting the right care at the right time.
Benefiting Communities
Saint Peter’s Healthcare’s dual investments in infrastructure and education are improving the lives of both patients and employees.
Benefiting Communities
In this conversation, Iris Lundy, R.N., vice president of health equity at Sentara Health, discusses their thoughtful approach to delivering accessible and high-quality health care to those who need it most.
Benefiting Communities
University of Kansas Health System
Kansas City, Kan.
The University of Kansas Health System has partnered with HURT!, a mobile application people can access afterhours to get free injury assessment from orthopedic specialists.
Benefiting Communities
A Starbucks Caramel Ribbon Crunch Frappuccino. Games, puzzles, arts and crafts. The blessed relief of a backscratcher. These are among the small things that Penn Medicine patients say makes their long-term inpatient stays more pleasant and endurable.
Benefiting Communities
Newton Medical Center’s Alternative Responses to Reduce Instances of Violence and Escalation (ARRIVE) program is a pioneering initiative aimed at reshaping responses to mental health crises, reducing instances of violence and providing more compassionate and effective responses to mental health emergencies.
Innovation, Research and Quality Improvement
Hearts have a special meaning for Heavenleigh Weilage. For one thing, she was born on Valentine’s Day 2022. For another, she was the first child in the country to receive a pacemaker so small it’s the size of a large pill.
Innovation, Research and Quality Improvement
Sanford Health, America’s largest rural health system, is revolutionizing care delivery with telemedicine and AI. In this conversation, Dave Newman, M.D., vice president and chief medical officer for virtual care at Sanford Health, discusses how innovative virtual care models and AI-powered solutions are breaking down barriers, improving patient outcomes and enhancing provider efficiency.
Innovation, Research and Quality Improvement
University of California Davis Health has launched a first-in-the-nation program called PATH (Promoting Accessibility To Healthcare) to improve the health care experience for children who have autism and other neurodevelopmental disabilities.
Innovation, Research and Quality Improvement
Modern medical technology has led to remarkable advancements, but staff at Loma Linda University Medical Center-Murrieta know that something as basic as a strategically labeled bracelet can help save a life.
Innovation, Research and Quality Improvement
In this conversation, Mindy Estes, M.D., former CEO of Saint Luke's Health System and former AHA board chair, and Tori Bayless, CEO of Luminis Health and AHA board member, discuss how hospital leaders and boards can drive meaningful change, the impact of data-driven decision making, and the importance of mentoring future health care leaders.
Innovation, Research and Quality Improvement
In this conversation, Carlos Roberts, M.D., urogynecologist and vice president and chief medical officer of the Women and Children Service Line at WellSpan Health, discusses the organization's commitment to zero harm, its innovative tier structure for daily safety huddles, and its fostered culture of continuous improvement and celebration of patient safety.
Innovation, Research and Quality Improvement
A clinical trial at Memorial Sloan Kettering Cancer Center in New York City has achieved groundbreaking results in treating rectal cancer using the immunotherapy drug Jemperli.
Innovation, Research and Quality Improvement
At the University of Washington Medicine in Seattle, researchers are leveraging machine learning — a subset of artificial intelligence — and synthetic proteins to counteract the damaging effects of a snake bite.
Innovation, Research and Quality Improvement
Congenital heart disease is the most common type of birth defect, affecting nearly one in 100 births each year. Thanks to medical and surgical advances in recent years, more people born with heart defects are living longer, healthier lives.
Prevention and Wellness
For underserved populations, stigma and lack of access to behavioral health services can present huge barriers to treatment. In this conversation, Matthew Hoag, director of integrated behavioral health at Denver Health, shares how the organization is innovating through integration to meet the behavioral health needs of its communities, including with its state-of-the-art mobile opioid treatment unit.
Prevention and Wellness
Barbara Bush Children’s Hospital, part of MaineHealth, is working to ensure children have access to quality oral health care, even before a child gets their first tooth.
Prevention and Wellness
To help support moms and dads with newborns, Women & Infants Hospital in Providence, R.I., part of Care New England, established The Warm Line. It’s a toll-free telephone support system staffed by professional nurses.
Prevention and Wellness
In this conversation, Gaurav Agarwal, M.D., chief wellness executive at Northwestern Medicine, shares how the health system approached access awareness within their communities and the steps needed to ensure that mental health support services are available.
Prevention and Wellness
In today's new Caring for Our Kids episode, explore how Children's Hospital Colorado designed seamless care for medically complex kids and their families.
Prevention and Wellness
The Farmer Angel Network is a support group devoted to suicide prevention in Wisconsin's farming communities.
Prevention and Wellness
In this first episode of the new series “Caring for Our Kids,” learn about the Texas Children's Pediatric Cancer Survivorship Program, and the impact it has had on the lives of young cancer patients.
Prevention and Wellness
The Guiding Recovery and Creating Empowerment (GRACE) program at Woman’s Hospital in Baton Rouge, La., provides nonjudgmental support and resources to women who need help with substance misuse during pregnancy.
Prevention and Wellness
Benton, Ark.-based Saline Memorial Hospital, in collaboration with Evergreen Healthcare Partners, introduced the StepOne Service, a program designed to support individuals struggling with addiction.
Workforce
Grady Health System’s Yolanda Wimberly, M.D., senior vice president and chief health equity officer, and Felicia Mobley, Ph.D., director of health equity, discuss their new teen experience and leadership program.
Workforce
PAMC has helped refugees from countries like Sudan, Afghanistan and Ukraine undergo training and secure employment and benefits in a variety of positions at the hospital.
Workforce
The MaineHealth Center for Workforce Development creates and strengthens employment and growth opportunities for current employees, students interested in health careers and others in the community.
Workforce
In this podcast that highlights a new report from the AHA detailing these factors, Philip Pandolph, president and CEO, Meadville (PA) Medical Center and Chair of the AHA Rural Health Services Committee, explains how rising costs for supplies and equipment, drugs, and labor, along with inflation and razor thin margins has left his hospital vulnerable.