Webinar Recordings

Learn how Atrium Health and Yale New Haven Hospital redesigned staffing structures due to COVID-19, and the impact it has on patient outcomes and experience, and ultimately cost.
On this webinar, learn skills for managing a variety of types of conflict in health care settings using the emotional intelligence model as a framework. Attendees will gain resources on how to prepare for a conflict conversation, how to manage a long-term relationship, or how to coach employees…
In this webinar, you’ll learn first-hand from a leading surgeon and medical director on how delays in credentialing can impact patient care, scheduling, and hospital finances.  You’ll hear how hospitals can reduce credentialing time by automating its credentialing process to onboard physicians…
Matt Kelly and Marc McLaughlin, partners with the innovation and strategy group, Do Tank, dive into some tools and concepts that explore the application of empathy mapping, design sprinting, storytelling, strategy canvases and other cutting edge approaches to creatively impact quality improvement,…
In this webinar, the AHA staff discuss the interim final regulations implementing certain provisions of the No Surprises Act. We will focus on the issues we plan to address in our comment letter regarding the regulations including the independent dispute resolution process, the good faith estimates…
Fall Preceptorship Session Three: The webinar identifies individual roles for managing the complexities of risk management in health care.
Taking the first steps to being an HRO doesn’t have to be daunting or difficult if you support it with TeamSTEPPS. In this webinar, Marcia Cooke, DNP, RN-BC, Assistant Professor, School of Nursing at Northern Illinois University and Chris Hund, MFA, Director of the new AHA Team Training Program…
The webinar presenters James Carlson, PhD, PA-C, CHSE, Vice President for Interprofessional Education and Simulation and Bill Gordon, DMin, TeamSTEPPS Master Trainer and an instructor in Interprofessional Healthcare Studies, explain how TeamSTEPPS provide a functional model for the development of…
Engaging patients as partners in care is an essential element for effective teamwork and communication. Webinar presenter Sue Collier, MSN, RN, FABC, Clinical Content Development Lead from the American Hospital Association is a TeamSTEPPS Master Trainer and a nationally recognized expert in patient…
As TeamSTEPPS becomes implemented into the health care environment, it can be challenging to sustain efforts without physician engagement and continual involvement. John Nunes, M.D., Chief Safety and Quality Officer for St. Charles Health System lectures on the topic of physician engagement in…