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Innovative Hospital Solutions to Address Health Care Challenges
The AHA and Concord Health Partners have compiled this collection of resources to provide more information about innovative solutions to key issues.
Behavioral Health Care Delivery, CRM, Telehealth, Cybersecurity, Artificial Intelligence (AI), Advancing Best Practices for Hospitals & Health Systems, Emergency Departments (EDs), Primary Care, Post-Acute Care, COVID-19: Telehealth and Virtual Care, Customer Experience, Workforce, Impact of Technology on the Workforce
Optimizing the Patient Experience in a Digital World
This Leadership Scan episode will explore the opportunities, value and business-line implications for optimizing the patient experience and how to leverage education via digital technologies to engage consumers better throughout their health care journeys.
How Health Care Is Evolving to Improve the Patient Experience
Michael Anne Kyle, R.N., MPH, Ph.D., an intensive care unit nurse and health policy expert, is leading a critical mission to simplify U.S. health care. Her research shows that patients often face “invisible costs” of time, stress and financial strain while trying to navigate the system.
Survey: Without a Top-Notch Consumer Experience, Expect Patient Flight
About one in five consumers switched providers in the past year and nearly 90% said they did so because the organization was hard to do business with, notes a recent Accenture report.