Care Delivery Transformation
Building on foundational principles and operational infrastructure, these care delivery model tactics transcend the wall of the health care system to improve outcomes, patient experience and equity. This enables hospitals and health systems to better meet the needs of their patients and communities while fostering long-term sustainability.
Combining low-tech and high-tech solutions has the greatest potential to help hospitals and health systems reduce cost, improve outcomes and enhance the patient experience.
Dartmouth-Hitchcock Medical Center partners with rural and community hospitals throughout New England to provide telehealth specialty care so patients can stay closer to home. D-H’s telehealth approach improves outcome, lowers costs and supplements clinical staffing in rural areas.
Hospitals and health systems are improving the patient experience by understanding implicit bias, preparing for sensitive conversations and addressing other factors that impact this part of the value equation.
Integrating physical and behavioral health care services can help hospitals and health systems overcome patient barriers to accessing behavioral health services while improving outcomes and value.
This issue brief examines how integration can take various forms based on provider, patient and community needs and how telebehavioral health can help in areas with shortages of behavioral health professionals.
Hospitals and health systems are improving health outcomes by tackling disparities in their communities, write Priya Bathija, vice president of AHA’s The Value Initiative, and Duane Reynolds, president and CEO of AHA’s Institute for Diversity and Health Equity.
Priya Bathija, vice president of AHA’s The Value Initiative, talks with William Shrank, M.D., senior vice president and chief medical officer, Humana, to get his insights on health care affordability, value and the strategies that Humana is using to disrupt health care delivery.
Humana Chief Medical Officer William Shrank, M.D., speaks with Priya Bathija, vice president of AHA’s The Value Initiative, about his experiences with the insurer’s five-year initiative to improve the health of the communities it serves.
In this Voices on Value piece, Priya Bathija, vice president of AHA’s The Value Initiative, talks with Reshma Gupta, M.D., evaluation and outreach director of Costs of Care, about the organization’s efforts to raise awareness of the unintended financial harm of care and to disseminate innova
Priya Bathija, vice president of AHA’s The Value Initiative, speaks with Kaakpema Yelpaala, founder and CEO of access.mobile, about using mobile technology to engage patients in their health.