Care Delivery Transformation

Building on foundational principles and operational infrastructure, these care delivery model tactics transcend the wall of the health care system to improve outcomes, patient experience and equity. This enables hospitals and health systems to better meet the needs of their patients and communities while fostering long-term sustainability.

Multidisciplinary teams at the University of Tennessee Medical Center used lean methodology to create evidence-based care plans throughout any episode of care, including the ED, outpatient, inpatient, post-acute and home care.
Learn how Sharp HealthCare and Children's Hospital of Wisconsin are using tech-light, simple, human and scalable approaches such as coordinated team-based care patient-centered care to lower costs, improve outcomes and enhance the patient experience.
On behalf of the AHA Board of Trustees and our team, thank you for everything you do to advance health in America.
Combining low-tech and high-tech solutions has the greatest potential to help hospitals and health systems reduce cost, improve outcomes and enhance the patient experience.
Dartmouth-Hitchcock Medical Center partners with rural and community hospitals throughout New England to provide telehealth specialty care so patients can stay closer to home. D-H’s telehealth approach improves outcome, lowers costs and supplements clinical staffing in rural areas.
Hospitals and health systems are improving the patient experience by understanding implicit bias, preparing for sensitive conversations and addressing other factors that impact this part of the value equation.
Integrating physical and behavioral health care services can help hospitals and health systems overcome patient barriers to accessing behavioral health services while improving outcomes and value.
This issue brief examines how integration can take various forms based on provider, patient and community needs and how telebehavioral health can help in areas with shortages of behavioral health professionals.
Hospitals and health systems are improving health outcomes by tackling disparities in their communities, write Priya Bathija, vice president of AHA’s The Value Initiative, and Duane Reynolds, president and CEO of AHA’s Institute for Diversity and Health Equity.
Priya Bathija, vice president of AHA’s The Value Initiative, talks with William Shrank, M.D., senior vice president and chief medical officer, Humana, to get his insights on health care affordability, value and the strategies that Humana is using to disrupt health care delivery.