Patient and Family Education/Engagement

Feb 8, 2018
Strategies for Leadership
This assessment inventory is designed to help hospital and health system leaders, trustees, medical staff and employees think about how a hospital, department, or clinical area operationalizes patient- and family-centered care. It is designed for use with an interdisciplinary team that includes…
Jan 16, 2018
Replacing the AHA's Patients' Bill of Rights, this plain language brochure informs patients about what they should expect during their hospital stay with regard to their rights and responsibilities.
Dec 18, 2017
From 2012 to 2014, the Volunteer Services department in the Central Division of Carolinas HealthCare System was only retaining 45% of their new volunteers longer than 6 months. Of those, only 9% still volunteer. In 2014, the department came under the management of the Patient Experience team, who…
Dec 18, 2017
The Volunteer Services department of Children's National Health System is enhancing patient experience and promoting leadership engagement through volunteer initiatives and partnership with advisory committees. A discussion of how a Patient and Family and Volunteer Services Advisory Committees'…
Dec 18, 2017
On our mission to improve the patient experience, Mayo Clinic Volunteer Programs partnered with Oncology and Integrative Medicine to gather quantitative data validating the efficacy of hand massage in a clinical outpatient setting. This session will discuss the results of a pilot study which…
Dec 11, 2017
Engaging patients as partners in care is an essential element for effective teamwork and communication. TeamSTEPPS is an evidence-based model designed to improve team function and patient outcomes. Join us on Wednesday, December 6, from 1:00 to 2:00 pm ET for a webinar titled “Enhancing Patient…
Nov 29, 2017
Are your hospital’s volunteers teaming up with others in your community to help the people you serve become healthier? Are they working to enhance the public’s trust and confidence in your hospital or health system? Are they taking on a major health problem and helping those who suffer regain their…
Nov 22, 2017
Every day, hospitals and health systems across the country are challenged in so many ways as you seek to care for those in your community. In the midst of these challenges, however, are incredible improvements in the health and wellbeing of our communities – giving all of us much for which we can…
Jul 14, 2017
The “At Your Service” (AYS) Volunteer Intern Program is an innovative, cost-neutral program that provides undergraduate students with an invaluable learning and professional experience, while simultaneously aiding the Temple University Hospital (TUH) community in enhancing patient satisfaction. As this novel program has matured, AYS interns have integrated into ongoing performance improvement initiatives based on their areas of interest. Student interns have collaborated with surgeons on research projects, with nursing leadership on improving the delivery of care, and with the TUH CEO to…
Overview The “At Your Service” (AYS) Volunteer Intern Program is an innovative, cost-neutral program that provides undergraduate students with an invaluable learning and professional experience, while simultaneously aiding the Temple University Hospital (TUH) community in enhancing patient…
Jul 12, 2017
Currently operational at four Samaritan Health Services hospitals, the free program provides bilingual, culturally competent, and age-appropriate care and screenings for pregnant women through the Samaritan Maternity Connection. Maternity care coordinators also offer social support by referring clients to GED programs at the local college, assisting with enrollment in food stamps and Medicaid, and making referrals to the community action agency for housing issues, county maternal child health programs and many other organizations. In addition, they conduct parenting classes and offer…
What is it? Currently operational at four Samaritan Health Services hospitals, the free program provides bilingual, culturally competent, and age-appropriate care and screenings for pregnant women through the Samaritan Maternity Connection. Maternity care coordinators also offer social support by…