Patient engagement is a critical cornerstone of patient safety and quality. AONL, along with the Nursing Alliance for Quality Care, has grounded its approach to this topic by recognizing the primary importance of relationships between engaged patients and families and their providers of care.…
Apr 23, 2019
Feb 11, 2019
Patient and family engagement is a key strategy for successful health care organizations. Volunteer leaders can and should play an active role in advancing meaningful partnerships with patients and families.
Nov 19, 2018
Oct 3, 2018
This webinar will discuss how Navicent Health has developed a health equity governance and oversight structure, a program in health equity improvement and research, an organization-wide effort in multi-cultural equity engagement for employees and physicians, and promotion of diversity, inclusion,…
Sep 26, 2018
Dr. Charlotte Yeh, MD, chief medical officer, AARP Services will examine the correlation of attitude and social connections to better health, lower health care costs and utilizations (e.g., readmissions). Participants will leave the webinar with a new view of aging: not as a period of decline, but…
Jun 28, 2018
There is a common theme among hospitals and health systems working to contain health care costs while also improving health outcomes: using medical resources more appropriately.
May 23, 2018
Older adults are a growing group of consumers for hospitals and health systems. There are more than 46 million Americans age 65 and over, and that number is projected to double to more than 98 million by 2060. Many of these older adults are already living with uncertainty as they move between…
Feb 8, 2018
This assessment inventory is designed to help hospital and health system leaders, trustees, medical staff and employees think about how a hospital, department, or clinical area operationalizes patient- and family-centered care.
Jan 16, 2018
Replacing the AHA's Patients' Bill of Rights, this plain language brochure informs patients about what they should expect during their hospital stay with regard to their rights and responsibilities.
Dec 18, 2017
From 2012 to 2014, the Volunteer Services department in the Central Division of Carolinas HealthCare System was only retaining 45% of their new volunteers longer than 6 months. Of those, only 9% still volunteer. In 2014, the department came under the management of the Patient Experience team, who…