Patient and Family Education/Engagement

Jun 28, 2018
The AHA Physician Alliance frames all resources and services within three fundamental values: Lead Well. Be Well. Care Well. Care Well prioritizes better health for patients and communities, and provides hands-on, care improvement opportunities for clinical teams. AHA members are invited to be part…
May 23, 2018
  AHA and partners provide transformational insights, ideas and actions for creating age-friendly health systems.
Older adults are a growing group of consumers for hospitals and health systems. There are more than 46 million Americans age 65 and over, and that number is projected to double to more than 98 million by 2060. Many of these older adults are already living with uncertainty as they move between…
Feb 8, 2018
Strategies for Leadership
This assessment inventory is designed to help hospital and health system leaders, trustees, medical staff and employees think about how a hospital, department, or clinical area operationalizes patient- and family-centered care. It is designed for use with an interdisciplinary team that includes…
Jan 16, 2018
Replacing the AHA's Patients' Bill of Rights, this plain language brochure informs patients about what they should expect during their hospital stay with regard to their rights and responsibilities.
Dec 18, 2017
From 2012 to 2014, the Volunteer Services department in the Central Division of Carolinas HealthCare System was only retaining 45% of their new volunteers longer than 6 months. Of those, only 9% still volunteer. In 2014, the department came under the management of the Patient Experience team, who…
Dec 18, 2017
The Volunteer Services department of Children's National Health System is enhancing patient experience and promoting leadership engagement through volunteer initiatives and partnership with advisory committees. A discussion of how a Patient and Family and Volunteer Services Advisory Committees'…
Dec 18, 2017
On our mission to improve the patient experience, Mayo Clinic Volunteer Programs partnered with Oncology and Integrative Medicine to gather quantitative data validating the efficacy of hand massage in a clinical outpatient setting. This session will discuss the results of a pilot study which…
Dec 11, 2017
Engaging patients as partners in care is an essential element for effective teamwork and communication. TeamSTEPPS is an evidence-based model designed to improve team function and patient outcomes. Join us on Wednesday, December 6, from 1:00 to 2:00 pm ET for a webinar titled “Enhancing Patient…
Nov 29, 2017
Are your hospital’s volunteers teaming up with others in your community to help the people you serve become healthier? Are they working to enhance the public’s trust and confidence in your hospital or health system? Are they taking on a major health problem and helping those who suffer regain their…
Nov 22, 2017
Every day, hospitals and health systems across the country are challenged in so many ways as you seek to care for those in your community. In the midst of these challenges, however, are incredible improvements in the health and wellbeing of our communities – giving all of us much for which we can…