TeamSTEPPS Specialty Courses

TeamSTEPPS Master Training Course
for Outpatient Care


Do you struggle with teamwork and communication in your medical office or outpatient setting? Poor teamwork can lead to longer wait times, medical errors, low patient/staff satisfaction, and an inefficient, lower quality of care. Do you want to connect the care your patients receive with that of the larger health care system? These tools create a common language and way of doing business that can make care coordination all the easier. Register today for a TeamSTEPPS Master Training Course specific to outpatient care.

Upcoming Course:
November 6-7, 2019
Duke University in Durham, NC

Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) is an evidence-based set of teamwork tools designed to optimize team function, and ultimately patient outcomes. The Master Training Course is a 2-day in-person course with an orientation to train-the-trainer utilizing games, scenarios and activities. Participants are equipped with TeamSTEPPS fundamentals, as well as skills and resources for training and coaching peers on the behaviors needed to achieve positive results specific to those in ambulatory/outpatient environments. This course is taught by, and produces, Master Trainers.

Course Objectives

  • Identify common communication/teamwork challenges in outpatient care
  • Learn the TeamSTEPPS tools and how they can help to overcome these common challenges
  • Analyze how the TeamSTEPPS tools can be effectively used in your environment
  • Practice the use of the tools in practical scenarios
  • Construct a plan to teach, coach, measure, and implement the tools

Who Should Attend?

The course is aimed at anyone who works in an outpatient setting be it a medical office, clinic, surgery center, community health center or freestanding urgent care. While it will focus on these settings the course is for anyone who wishes to:

  • Learn TeamSTEPPS tools and principles
  • Learn to teach TeamSTEPPS tools and principles
  • Receive advice and guidance on implementing TeamSTEPPS tools and principles

There are no requirements to attend this course although it is recommended for participants to come with 2-3 team members if feasible. Team rates are available. Email for more information.


Fee for the 2-day program is $560 per person and includes:

  • 13-hour program with AHA Team Training faculty
  • Breakfast and lunch both days
  • Course materials and resources that can be accessed during and after the session
  • Certificate of completion as an American Hospital Association TeamSTEPPS Master Trainer

Space is limited - register today!