View videos and slides from previous AHA Team Training webinars.
May 8 Webinar:
BUILDING A CULTURE OF RESPECT TO IMPROVE PATIENT SAFETY, MEDICAL TEAM PERFORMANCE AND PATIENT AND STAFF SATISFACTION
Disrespectful work environments in health care represent a risk to patient safety and have negative impacts on patient outcomes and satisfaction. Health care employees who experience disrespectful working environments can lead to dissatisfaction and high staff turnover. All of these elements result in an increase of medical costs for institutions. On this webinar, Bettina Siewert, MD and Suzanne Swedeen RN, MSN from Beth Israel Deaconess Medical Center discuss the impact of disrespectful work environments on health care, explore frequently experienced disrespectful behaviors in the workplace, as well as behaviors that are seen as respectful and share measures for building a strong culture of respect.
- Discuss the impact of disrespect in the workplace on patient safety, medical team performance and patient and staff satisfaction.
- Describe respectful and disrespectful behaviors.
- Discuss action items to establish a culture of respect involving all employees from frontline staff to leadership.
April 10 Webinar:
CREATING A CULTURE OF SAFETY IN FOUR [not so easy] STEPS
Creating a safety culture is a key to achieving high reliability in health care. Many areas in acute care settings are often resistant to change, and yet pose significant risk to patients. On this webinar, hear David L. Feldman, Chief Medical Officer and Senior Vice-President of Hospitals Insurance Company review the necessary ingredients for such a change using the Operating Room as a typical, and challenging, example. Four key topics are reviewed: 1) creating a respectful environment as the prerequisite for any culture change; 2) changing the “people” culture using TeamSTEPPS emphasizing advanced techniques including observation and feedback of teamwork skills; 3) changing the “system” by focusing on concepts in human factors engineering; and 4) creating a Just Culture stressing the role of leadership in creating the balanced approach to a punitive v. blame-free culture.
- Define the necessary elements of a safety culture.
- Identify techniques to improve teamwork.
- Recognize how human factors engineering can be applied to reduce adverse events.
March 13 Webinar:
Regular or Extra Crispy – Lessons from the Field in Addressing Burnout
According to research, 51 percent of physicians report symptoms of burnout and the impact on the entire health care field is increasing. In today’s distracted world we are bouncing from one activity to the next, trying to do more with less and pushing our abilities to the limit. How is it that some emerge from this relentless pace with more energy and drive, while others are burned out? On this webinar, Elisa Arespacochaga, Vice President, American Hospital Association Physician Alliance, gives a national perspective on the implications and drivers of burnout and how organizations are refocusing on purpose to improve health care delivery and support their teams.
- Understand the landscape of burnout in health care.
- Learn practical and actionable strategies to address well-being.
- Learn how health care organizations are connecting to mission and community to combat burnout and thrive.
- Make a personal commitment to help drive systemic change.
February 13 Webinar:
Expanding the Team: Practical Uses of TeamSTEPPS for Non-Clinical Team Members
Truly successful health care teams are those that involve the whole staff and not just those with a clinical background. The health care team involves not just physicians, nurses, and other clinical staff but administrators, quality improvement professionals, risk management, environmental services, dietary, IT, and patients and families as well as others. All are vital members of the team. But how do you teach TeamSTEPPS tools to non-clinical staff? Aren’t they just for improving performance and patient safety? The answer is no. TeamSTEPPS tools are practical “life skills” that can be used whether you are treating a patient, interacting with co-workers in meetings, or answering emails. In fact, a great way to ensure sustainability of TeamSTEPPS is to embed it into non-clinical situations and processes. This webinar introduces TeamSTEPPS concepts and tools to facilitate better teamwork, communication, and leadership from the non-clinical perspective to increase staff satisfaction, help make meetings more meaningful and efficient, and ensure all team members are more comfortable bringing up concerns. The American Hospital Association TeamSTEPPS faculty discusses how they’ve taught and modified the TeamSTEPPS tools non-clinically. This webinar serves as a compliment to the January 9 webinar led by the University of Washington who provide a new way to look at the TeamSTEPPS Fundamentals to improve patient outcomes.
- Describe the need to teach all staff, clinical and non-clinical alike, TeamSTEPPS tools from the non-clinical perspective.
- Discuss how implementing TeamSTEPPS into non-clinical situations and processes can improve staff satisfaction, communication and teamwork.
- Identify ways to teach and modify the TeamSTEPPS tools non-clinically.
January 9 Webinar:
The What and Why of TeamSTEPPS: A New Way to Look at the Tools and Concepts
In most cases in health care, multiple experts are involved in the care of a single patient. However, these multiple experts do not always function together as an expert team, leading to breakdowns in communication, teamwork, and leadership – resulting in poor patient outcomes. Recent evidence tells us that poor communication plays a role in approximately 70% of all preventable medical errors. This webinar introduces the fundamentals of TeamSTEPPS concepts and tools to facilitate better teamwork, communication, and leadership – the foundations to move from a team of experts to an expert team. The University of Washington Medicine TeamSTEPPS faculty discusses the fundamentals of TeamSTEPPS and the systematic approach of the tools and concepts, and provides ideas on how best to implement these tools and concepts in your organization. The tools are highlighted in 100, 200, and 300 level skills, which will help organizations systematically move their culture to one with improved communication and teamwork, ultimately leading to improved patient outcomes.
- Describe the contributing factors to medical errors and the need for improved communication and teamwork in health care.
- Discuss how implementing TeamSTEPPS in health care can lead to improved patient outcomes through better communication and teamwork.
- Identify the TeamSTEPPS tools associated with the 100, 200, and 300 level concepts and discuss how and when they may be best applied in a team setting.
December 12 Webinar:
Taking Stepps to Sustain a Just Culture
Just Culture in health care is effective in reducing safety risks while being fair to staff who make errors. TeamSTEPPS is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals. The question we pose in this webinar is “Does your staff truly understand Just Culture and a non-punitive environment?” Additionally, if your organization speaks TeamSTEPPS, do you know how to utilize this language of patient safety to support a Just Culture? This webinar provides a brief overview of key components of Just Culture, and then showcases specific examples of TeamSTEPPS tools that may be applied to attain and sustain a Just Culture.
- Participants will appreciate Just Culture and its impact on patient safety.
- Participants will learn utilization of TeamSTEPPS to assess employee comprehension of key components of Just Culture.
- Participants will be provided specific TeamSTEPPS tools to sustain a Just Culture.
November 14 Webinar:
Improving TeamSTEPPS in Medical Education: A Student-Veteran Inspired Initiative to Improve Behaviors and Understand Barriers
While the call for teamwork training in medical education continues to strengthen, no clear consensus exists on the method(s) to most effectively accomplish this training. Amidst a lack of clear guidance on best training methods, institutions have found varying levels of success with attempts to teach teamwork to medical and interprofessional students. Two medical student TeamSTEPPS Master Trainers, Rick Lang and Tom Kuriakose, describe lessons learned from the Rutgers - Robert Wood Johnson Medical School (RWJMS) initiative. With the support of two fellow students and core faculty champions, they led a four-year initiative to improve teamwork behaviors of medical students and understand the barriers limiting effective teamwork training at the medical school level. This webinar provides a closer look at the RWJMS TeamSTEPPS initiative - from its origins to its current form. The webinar covers the initial identification of a curricular teamwork training deficiency, lessons learned from the initial TeamSTEPPS intervention, student behavioral outcomes, and concludes by describing a proposed model for conducting teamwork training within longitudinal medical education or interprofessional graduate curriculums.
- Learn challenges and limitations associated with attempts to teach teamwork through an ‘exposure-based’ model in academic curriculums.
- Illustrate the importance of recurring teamwork barrier assessment in iterative teamwork training program improvement.
- Understand how to apply lessons learned from this initiative to improve teamwork training programs at local academic institutions.
- Discover how a combined student-faculty implementation team can enhance teamwork training within the academic medical center.
October 10 Webinar:
Hardwiring TeamSTEPPS into Trauma Resuscitations: Optimizing Tar Heel Trauma Care
A trauma team’s ability to rapidly organize, identify, and manage life-threatening conditions often determines whether a severely injured patient lives or dies. Given the complex nature of ad hoc, interprofessional teams and performing under stress, establishing a reliable and sustainable resuscitation process is no easy task.
With backgrounds in trauma care, quality improvement, athletics, and the military, this webinar presenters discussed how ongoing work to standardize and continually improve trauma resuscitations in the emergency department is strengthening a culture of TeamSTEPPS and patient safety in an academic Level I Adult and Pediatric Trauma Center.
Alberto Bonifacio, RN, BSN, MHA, CEN and Elizabeth Schroeder, RN, BSN, CEN, TCRN of University of North Carolina Hospitals, and Daryhl Johnson II, MD, MPH, FACS of UNC School of Medicine shared precious lessons learned and real-world insights into how Kotter’s Model informed project methodology; how monthly high-fidelity, in situ trauma simulations are hardwiring TeamSTEPPS principles into trauma teams; and how innovative research into leadership and situational awareness is expanding our knowledge into patient safety.
Discuss how TeamSTEPPS and Kotter’s Model was effectively applied to conduct a multi-disciplinary, large-scale quality improvement project to improve trauma resuscitations.
Describe how simulation can be used to hardwire TeamSTEPPS into processes by model new processes, probe for systems gaps, and educate teams in teamwork, communication, and leadership.
Explore how our methodology can be used to improve performance of other crisis teams and conduct research in situational awareness.
September 12 Webinar:
TeamSTEPPS from Implementation to Sustainability: The MetroHealth Experience
Learn about the MetroHealth team’s journey with TeamSTEPPS over the past 5 years. This webinar reviewed their decisions to implement TeamSTEPPS system-wide with a train-the-trainer model and explained the role of their Master Trainers during the implementation and the employment of Instructors for the roll out to each of the clinical and non-clinical areas. The team stressed the importance of determining readiness of each area and ensuring that the Instructors own the educational process. The MetroHealth Team then discussed their commitment to sustain TeamSTEPPS beyond a simple training, ensuring that TeamSTEPPS tools and strategies are employed to foster a culture of safety. They also highlighted the development of their TeamSTEPPS Action Councils (TACs) as part of their sustainability, with two TAC Chairpersons sharing their experience and their most recent quality improvement projects.
- Identify the steps needed to achieve successful implementation of TeamSTEPPS: change team, leadership support, Master Trainers, Instructors, and curriculum.
- Determine the readiness of an area to begin TeamSTEPPS training.
- Describe the importance of engaging staff in the use of TeamSTEPPS tools and strategies as soon as possible after training to ensure sustainability.
- Identify how TeamSTEPPS Action Councils have been used by MetroHealth to sustain TeamSTEPPS through the empowerment of front line staff to identify and implement quality improvement activities.
August 8 Webinar:
From the Cockpit to the Operating Room: Strategies to Empower Leaders to Lead
Psychological safety is perhaps the most essential element to building a safety culture. However, cultivating and training leaders to build, nurture and protect psychological safety is a prerequisite for success and sustainability. This webinar was presented by Dr. Jason Cheng from Kaiser Permanente and Captain Richard Martinez from Prepare For Command, LLC and provided an overview of key elements from Crew Resource Management (CRM) and aviation leadership training that were critical to training flight captains and crew, and how adapted elements from CRM training began to build the foundation to empower clinical leaders to become team leaders.
- Understand the role leaders play in creating and sustaining psychological safety
- Highlight skills that leaders practice to empower advocacy and inquiry
- Develop and adaptable framework that provides opportunities for leaders to train and maintain leadership skills
July 11 Webinar:
Expanding the TeamSTEPPS® Reach: In IPE, Long Term Care and Nurse Residency Programs
In today's rapidly-paced and increasingly more complex health care environments, effective teamwork and collaboration skills are more crucial than ever. Planning team training implementations in health care, however, can be challenging. Webinar attendees will gain step-by-step implementation plans for TeamSTEPPS® integration in three important areas: Interprofessional education (IPE), long term care facilities, and hospital nurse residency orientation programs. Presenters shared the collaborative process involved in each area and the lessons learned on the journey. The presenters on this webinar were Laura Goliat, DNP, RN, FNP-BC, Associate Professor, Regina Prosser, DNP, RN-BC, CNE, LNHA, Assistant Professor, RN-BSN Program Coordinator and Patricia A. Sharpnack, DNP, RN, CNE, NEA-BC, ANEF, Dean and Strawbridge Professor, The Breen School of Nursing, Ursuline College.
- Summarize the steps involved in delivering an Interprofessional Educational experience using the TeamSTEPPS® model
- Discuss strategies for implementing TeamSTEPPS® in Long Term Care
- Describe how foundational TeamSTEPPS® education can be integrated into a major health system’s medical-surgical nurse residency program
May 9 Webinar:
Fostering Resilience to Cultivate Change: Our Team Training Journey
Are you embarking on a TeamSTEPPS implementation to improve teamwork, communication and safety culture? Afraid of overwhelming an already overly taxed team with yet another initiative? Learn how Duke Raleigh, a community hospital undergoing rapid organizational change, gauged departmental readiness for TeamSTEPPS training and successfully used personal resilience-enhancing activities to positively combat staff burnout. The presenters on this webinar are Tammi Hicks, DNP, RN, CEN, NE-BC and Melissa Sullivan, MHA, BSN, RN, Duke Raleigh Hospital.
- Describe the implementation plan utilized for this TeamSTEPPS project.
- Discuss techniques to enhance resilience prior to implementing TeamSTEPPS.
- Discuss the project outcomes and the impact on the elements of the safety culture.
April 11 Webinar:
Doctors and Nurses and Medics – Oh My! Using TeamSTEPPS and Collaborative Gaming to Enhance Teamwork and Communication
At Nemours Children’s Hospital in Orlando, Florida, the Emergency Department (ED) is serious business; the lives of children are on the line and those lives depend on our team. Daily stressors are a routine part of the day for virtually any health care professional and our associates are no different. What is different, though, is how we learn. With continuing education, competencies, skills fairs and computer-based learning modules to review regularly, our “mandatories” (like yours) seem like mundane tasks that will continue to infinity and beyond. Enter our TeamSTEPPS training sessions! Our leaders, educators and associates have collaboratively developed unique methods to energize our team-based training programs with games, gaming, community adventures and old fashion fun! Dr. Kelly Eberbach, DNP, MBA, RN, CPN, CPEN and Dan Franceschini, MSN, RN, EMT presented a unique perspective on fun, active and engaged learning on behalf of their entire interprofessional team.
- Discuss integration of TeamSTEPPS tools and learning methodologies.
- Discuss implementation of entertainment-based TeamSTEPPS concepts.
- Review games and gaming structure.
- Outline administrative requirements and authorization process.
MARCH 14 WEBINAR:
TRANSFORMING ED TEAMWORK TO ACHIEVE GREAT RESULTS AND OTHER LESSONS LEARNED FOR SUCCESS
At Inova Fairfax Medical Campus, we have created an environment where all staff and physicians embrace TeamSTEPPS and connect it to improving patient care. Effective communication across disciplines is essential to our key results for an “exceptional patient experience” and “a great place to work” as well as our journey to High Reliability to prevent harm to patients.This webinar shared two successful initiatives involving a Level 1 Trauma Emergency Department as well as key lessons learned with deployment of TeamSTEPPS in a large medical center. Dr. Tanveer Gaibi, MD, Medical Director for Emergency Medicine and Chandra Garcia, BSN, RN, Clinical Director for the Emergency Department presented their collaborative leadership model for teamwork and improved patient outcomes in the care of sepsis patients. Dr. Rishi Garg, MD, Associate Chief Medical Officer presented the “Cross-Department Collaboration” program developed between the Emergency Department and Hospitalists using TeamSTEPPS and clinical simulation to improve communication and collaboration for patient care. Success with these and all TeamSTEPPS programs requires strong leadership engagement at every level of the organization. Kathy Helak, MSN, RN, FACHE, Director, Quality and Performance Outcomes, shared lessons learned and essentials for leadership success and integration into practice.
- Understand effective and practical application of TeamSTEPPS in the Emergency Department to improve the management of sepsis.
- Understand effective methods for engaging clinicians and applying TeamSTEPPS training between departments.
- Understand leadership essentials for successful TeamSTEPPS integration into practice.
FEBRUARY 14 WEBINAR:
BRAIN-BASED STRATEGIES TO IMPROVE Team Leadership AND HEALTH CARE HIGH RELIABILITY
High Reliability Organizing (HRO) is an organizational journey that espouses taking up a sobering perspective on organizational dynamics. This approach to understanding reliability focuses on teams and teamwork, in a very unconventional way, where each team within an organization is a microcosm of sorts, each with its own need for a mindful infrastructure that defines its level of teamwork and ultimately, its ability to perform. Central to team performance is the role of the team leader and the shared vulnerability that team leadership has with the team. This webinar, presented by Oren Guttman, MD, MBA, CHSE, CPPS, High Reliability Officer at UT Southwestern, reviewed common errors in Team Leadership Cognition and the impact these errors have on team performance, highlighting strategies and tools to rescue and recover from these types of errors.
- Illustrate the effects of cognitive bias in leadership decision making.
- Learn techniques to improve the resiliency and effectiveness of team leadership and teamwork.
January 10 Webinar:
Physician Engagement in TeamSTEPPS and Patient Safety
As TeamSTEPPS becomes implemented into the health care environment, it can be challenging to sustain efforts without physician engagement and continual involvement. As vital members of the care team, physicians must not only be stakeholders, they must model the techniques and behaviors being implemented in your facility. Due to ever increasing demands on a physician’s time and attention it may be difficult to obtain initial buy-in to training. Physicians may also not see the value or need to add TeamSTEPPS to an already complex care environment. John Nunes, M.D., Chief Safety and Quality Officer for St. Charles Health System lectures nationally on the topic of physician engagement in TeamSTEPPS and offers insight into the removal of barriers to physician involvement. He discussed the current state of health care and how that can influence your attempts at engaging physicians. This presentation highlighted his experience in dealing with an intergenerational workforce and its relevance to team dynamics.
- Detail the concepts of patient safety from the physician perspective and how that affects engagement.
- Discuss techniques to demonstrate the need for TeamSTEPPS to your physician community in order to improve patient safety.
- Demonstrate the development of physician champions through individually relevant communication styles with an intergenerational medical staff.
December 6 Webinar:
Enhancing Patient Engagement Using TeamSTEPPS® Tools
Engaging patients as partners in care is an essential element for effective teamwork and communication. TeamSTEPPS is an evidence-based model designed to improve team function and patient outcomes. The webinar presenter was Sue Collier, MSN, RN, FABC, Clinical Content Development Lead from the American Hospital Association. Sue is a TeamSTEPPS Master Trainer and a nationally recognized expert in patient and family engagement who provided practical examples of how to use the TeamSTEPPS tools and strategies to promote patient partnerships.
- Describe how the TeamSTEPPS framework and principles can support patient and family engagement efforts.
- Detail how three TeamSTEPPS tools can be adapted to engage patients as team members.
- Discuss ways to overcome barriers and enhance success in integrating TeamSTEPPS and patient engagement principles in the clinical setting.
November 8 Webinar:
Integrating TeamSTEPPS® into Simulation and Team Debriefing
TeamSTEPPS provides a functional model for the development of interprofessional collaboration, and simulation experiences offer learners the chance to apply the principles and strategies in a safe environment. Knowledge and application of TeamSTEPPS® principles are scaffolded through curricula by integrating TeamSTEPPS behaviors into simulation and debriefing. The webinar presenters were James Carlson, PhD, PA-C, CHSE, the Vice President for Interprofessional Education and Simulation and Bill Gordon, DMin, a TeamSTEPPS Master Trainer and an instructor in the Department of Interprofessional Healthcare Studies, both of whom are faculty members at Rosalind Franklin University of Medicine and Science.
- Describe how a health professions university or program can integrate foundational TeamSTEPPS training in an interprofessional model.
- Describe methods for scaffolding foundational TeamSTEPPS principles into simulation-based education and assessment.
- Utilize TeamSTEPPS principles and strategies as a method for debriefing and professional development in simulated encounters.
- Describe outcomes related to simulation-based TeamSTEPPS training and Interprofessional Education.
October 19 Webinar:
Demystifying HROs with TeamSTEPPS®
Thinking about becoming a Highly Reliable Organization (HRO) is at the front of many in health care’s minds these days. Becoming an HRO isn’t just another initiative. Instead, it is a journey that needs to be supported by leadership and owned by all members of the organization. This takes time and a serious commitment to culture change. However taking the first steps to being an HRO doesn’t have to be daunting or difficult if you support it with TeamSTEPPS®. In this webinar, the five principles of HROs were discussed through the lens of the TeamSTEPPS. Each principle is supported by specific TeamSTEPPS tools that you can use to begin your journey to high reliability. The webinar’s presenters were Marcia Cooke, DNP, RN-BC, Assistant Professor, School of Nursing at Northern Illinois University and Chris Hund, MFA, Director of the new AHA Team Training Program.
- Detail the five principles of being a Highly Reliable Organization.
- Connect TeamSTEPPS tools to HRO principles.
- Describe how TeamSTEPPS in helpful in moving an organization to being highly reliable.