View videos and slides from previous AHA Team Training webinars.
January 9 Webinar:
The What and Why of TeamSTEPPS: A New Way to Look at the Tools and Concepts
In most cases in health care, multiple experts are involved in the care of a single patient. However, these multiple experts do not always function together as an expert team, leading to breakdowns in communication, teamwork, and leadership – resulting in poor patient outcomes. Recent evidence tells us that poor communication plays a role in approximately 70% of all preventable medical errors. This webinar introduces the fundamentals of TeamSTEPPS concepts and tools to facilitate better teamwork, communication, and leadership – the foundations to move from a team of experts to an expert team. The University of Washington Medicine TeamSTEPPS faculty discussed the fundamentals of TeamSTEPPS and the systematic approach of the tools and concepts, and provided ideas on how best to implement these tools and concepts in your organization. The tools were highlighted into 100, 200, and 300 level skills, which will help organizations systematically move their culture to one with improved communication and teamwork, ultimately leading to improved patient outcomes.
- Describe the contributing factors to medical errors and the need for improved communication and teamwork in health care.
- Discuss how implementing TeamSTEPPS in health care can lead to improved patient outcomes through better communication and teamwork.
- Identify the TeamSTEPPS tools associated with the 100, 200, and 300 level concepts and discuss how and when they may be best applied in a team setting.
December 12 Webinar:
Taking Stepps to Sustain a Just Culture
Just Culture in health care is effective in reducing safety risks while being fair to staff who make errors. TeamSTEPPS is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals. The question we pose in this webinar is “Does your staff truly understand Just Culture and a non-punitive environment?” Additionally, if your organization speaks TeamSTEPPS, do you know how to utilize this language of patient safety to support a Just Culture? This webinar provided a brief overview of key components of Just Culture, and then showcase specific examples of TeamSTEPPS tools that may be applied to attain and sustain a Just Culture.
- Participants will appreciate Just Culture and its impact on patient safety.
- Participants will learn utilization of TeamSTEPPS to assess employee comprehension of key components of Just Culture.
- Participants will be provided specific TeamSTEPPS tools to sustain a Just Culture.
November 14 Webinar:
Improving TeamSTEPPS in Medical Education: A Student-Veteran Inspired Initiative to Improve Behaviors and Understand Barriers
While the call for teamwork training in medical education continues to strengthen, no clear consensus exists on the method(s) to most effectively accomplish this training. Amidst a lack of clear guidance on best training methods, institutions have found varying levels of success with attempts to teach teamwork to medical and interprofessional students. Two medical student TeamSTEPPS Master Trainers, Rick Lang and Tom Kuriakose, described lessons learned from the Rutgers - Robert Wood Johnson Medical School (RWJMS) initiative. With the support of two fellow students and core faculty champions, they led a four-year initiative to improve teamwork behaviors of medical students and understand the barriers limiting effective teamwork training at the medical school level. This webinar provided attendees a closer look at the RWJMS TeamSTEPPS initiative - from its origins to its current form. The webinar covered the initial identification of a curricular teamwork training deficiency, lessons learned from the initial TeamSTEPPS intervention, student behavioral outcomes, and concluded by describing a proposed model for conducting teamwork training within longitudinal medical education or interprofessional graduate curriculums.
- Learn challenges and limitations associated with attempts to teach teamwork through an ‘exposure-based’ model in academic curriculums.
- Illustrate the importance of recurring teamwork barrier assessment in iterative teamwork training program improvement.
- Understand how to apply lessons learned from this initiative to improve teamwork training programs at local academic institutions.
- Discover how a combined student-faculty implementation team can enhance teamwork training within the academic medical center.
October 10 Webinar:
Hardwiring TeamSTEPPS into Trauma Resuscitations: Optimizing Tar Heel Trauma Care
A trauma team’s ability to rapidly organize, identify, and manage life-threatening conditions often determines whether a severely injured patient lives or dies. Given the complex nature of ad hoc, interprofessional teams and performing under stress, establishing a reliable and sustainable resuscitation process is no easy task.
With backgrounds in trauma care, quality improvement, athletics, and the military, this webinar presenters discussed how ongoing work to standardize and continually improve trauma resuscitations in the emergency department is strengthening a culture of TeamSTEPPS and patient safety in an academic Level I Adult and Pediatric Trauma Center.
Alberto Bonifacio, RN, BSN, MHA, CEN and Elizabeth Schroeder, RN, BSN, CEN, TCRN of University of North Carolina Hospitals, and Daryhl Johnson II, MD, MPH, FACS of UNC School of Medicine shared precious lessons learned and real-world insights into how Kotter’s Model informed project methodology; how monthly high-fidelity, in situ trauma simulations are hardwiring TeamSTEPPS principles into trauma teams; and how innovative research into leadership and situational awareness is expanding our knowledge into patient safety.
Discuss how TeamSTEPPS and Kotter’s Model was effectively applied to conduct a multi-disciplinary, large-scale quality improvement project to improve trauma resuscitations.
Describe how simulation can be used to hardwire TeamSTEPPS into processes by model new processes, probe for systems gaps, and educate teams in teamwork, communication, and leadership.
Explore how our methodology can be used to improve performance of other crisis teams and conduct research in situational awareness.
September 12 Webinar:
TeamSTEPPS from Implementation to Sustainability: The MetroHealth Experience
Learn about the MetroHealth team’s journey with TeamSTEPPS over the past 5 years. This webinar reviewed their decisions to implement TeamSTEPPS system-wide with a train-the-trainer model and explained the role of their Master Trainers during the implementation and the employment of Instructors for the roll out to each of the clinical and non-clinical areas. The team stressed the importance of determining readiness of each area and ensuring that the Instructors own the educational process. The MetroHealth Team then discussed their commitment to sustain TeamSTEPPS beyond a simple training, ensuring that TeamSTEPPS tools and strategies are employed to foster a culture of safety. They also highlighted the development of their TeamSTEPPS Action Councils (TACs) as part of their sustainability, with two TAC Chairpersons sharing their experience and their most recent quality improvement projects.
- Identify the steps needed to achieve successful implementation of TeamSTEPPS: change team, leadership support, Master Trainers, Instructors, and curriculum.
- Determine the readiness of an area to begin TeamSTEPPS training.
- Describe the importance of engaging staff in the use of TeamSTEPPS tools and strategies as soon as possible after training to ensure sustainability.
- Identify how TeamSTEPPS Action Councils have been used by MetroHealth to sustain TeamSTEPPS through the empowerment of front line staff to identify and implement quality improvement activities.
August 8 Webinar:
From the Cockpit to the Operating Room: Strategies to Empower Leaders to Lead
Psychological safety is perhaps the most essential element to building a safety culture. However, cultivating and training leaders to build, nurture and protect psychological safety is a prerequisite for success and sustainability. This webinar was presented by Dr. Jason Cheng from Kaiser Permanente and Captain Richard Martinez from Prepare For Command, LLC and provided an overview of key elements from Crew Resource Management (CRM) and aviation leadership training that were critical to training flight captains and crew, and how adapted elements from CRM training began to build the foundation to empower clinical leaders to become team leaders.
- Understand the role leaders play in creating and sustaining psychological safety
- Highlight skills that leaders practice to empower advocacy and inquiry
- Develop and adaptable framework that provides opportunities for leaders to train and maintain leadership skills
July 11 Webinar:
Expanding the TeamSTEPPS® Reach: In IPE, Long Term Care and Nurse Residency Programs
In today's rapidly-paced and increasingly more complex health care environments, effective teamwork and collaboration skills are more crucial than ever. Planning team training implementations in health care, however, can be challenging. Webinar attendees will gain step-by-step implementation plans for TeamSTEPPS® integration in three important areas: Interprofessional education (IPE), long term care facilities, and hospital nurse residency orientation programs. Presenters shared the collaborative process involved in each area and the lessons learned on the journey. The presenters on this webinar were Laura Goliat, DNP, RN, FNP-BC, Associate Professor, Regina Prosser, DNP, RN-BC, CNE, LNHA, Assistant Professor, RN-BSN Program Coordinator and Patricia A. Sharpnack, DNP, RN, CNE, NEA-BC, ANEF, Dean and Strawbridge Professor, The Breen School of Nursing, Ursuline College.
- Summarize the steps involved in delivering an Interprofessional Educational experience using the TeamSTEPPS® model
- Discuss strategies for implementing TeamSTEPPS® in Long Term Care
- Describe how foundational TeamSTEPPS® education can be integrated into a major health system’s medical-surgical nurse residency program
May 9 Webinar:
Fostering Resilience to Cultivate Change: Our Team Training Journey
Are you embarking on a TeamSTEPPS implementation to improve teamwork, communication and safety culture? Afraid of overwhelming an already overly taxed team with yet another initiative? Learn how Duke Raleigh, a community hospital undergoing rapid organizational change, gauged departmental readiness for TeamSTEPPS training and successfully used personal resilience-enhancing activities to positively combat staff burnout. The presenters on this webinar are Tammi Hicks, DNP, RN, CEN, NE-BC and Melissa Sullivan, MHA, BSN, RN, Duke Raleigh Hospital.
- Describe the implementation plan utilized for this TeamSTEPPS project.
- Discuss techniques to enhance resilience prior to implementing TeamSTEPPS.
- Discuss the project outcomes and the impact on the elements of the safety culture.
April 11 Webinar:
Doctors and Nurses and Medics – Oh My! Using TeamSTEPPS and Collaborative Gaming to Enhance Teamwork and Communication
At Nemours Children’s Hospital in Orlando, Florida, the Emergency Department (ED) is serious business; the lives of children are on the line and those lives depend on our team. Daily stressors are a routine part of the day for virtually any health care professional and our associates are no different. What is different, though, is how we learn. With continuing education, competencies, skills fairs and computer-based learning modules to review regularly, our “mandatories” (like yours) seem like mundane tasks that will continue to infinity and beyond. Enter our TeamSTEPPS training sessions! Our leaders, educators and associates have collaboratively developed unique methods to energize our team-based training programs with games, gaming, community adventures and old fashion fun! Dr. Kelly Eberbach, DNP, MBA, RN, CPN, CPEN and Dan Franceschini, MSN, RN, EMT presented a unique perspective on fun, active and engaged learning on behalf of their entire interprofessional team.
- Discuss integration of TeamSTEPPS tools and learning methodologies.
- Discuss implementation of entertainment-based TeamSTEPPS concepts.
- Review games and gaming structure.
- Outline administrative requirements and authorization process.
MARCH 14 WEBINAR:
TRANSFORMING ED TEAMWORK TO ACHIEVE GREAT RESULTS AND OTHER LESSONS LEARNED FOR SUCCESS
At Inova Fairfax Medical Campus, we have created an environment where all staff and physicians embrace TeamSTEPPS and connect it to improving patient care. Effective communication across disciplines is essential to our key results for an “exceptional patient experience” and “a great place to work” as well as our journey to High Reliability to prevent harm to patients.This webinar shared two successful initiatives involving a Level 1 Trauma Emergency Department as well as key lessons learned with deployment of TeamSTEPPS in a large medical center. Dr. Tanveer Gaibi, MD, Medical Director for Emergency Medicine and Chandra Garcia, BSN, RN, Clinical Director for the Emergency Department presented their collaborative leadership model for teamwork and improved patient outcomes in the care of sepsis patients. Dr. Rishi Garg, MD, Associate Chief Medical Officer presented the “Cross-Department Collaboration” program developed between the Emergency Department and Hospitalists using TeamSTEPPS and clinical simulation to improve communication and collaboration for patient care. Success with these and all TeamSTEPPS programs requires strong leadership engagement at every level of the organization. Kathy Helak, MSN, RN, FACHE, Director, Quality and Performance Outcomes, shared lessons learned and essentials for leadership success and integration into practice.
- Understand effective and practical application of TeamSTEPPS in the Emergency Department to improve the management of sepsis.
- Understand effective methods for engaging clinicians and applying TeamSTEPPS training between departments.
- Understand leadership essentials for successful TeamSTEPPS integration into practice.
FEBRUARY 14 WEBINAR:
BRAIN-BASED STRATEGIES TO IMPROVE Team Leadership AND HEALTH CARE HIGH RELIABILITY
High Reliability Organizing (HRO) is an organizational journey that espouses taking up a sobering perspective on organizational dynamics. This approach to understanding reliability focuses on teams and teamwork, in a very unconventional way, where each team within an organization is a microcosm of sorts, each with its own need for a mindful infrastructure that defines its level of teamwork and ultimately, its ability to perform. Central to team performance is the role of the team leader and the shared vulnerability that team leadership has with the team. This webinar, presented by Oren Guttman, MD, MBA, CHSE, CPPS, High Reliability Officer at UT Southwestern, reviewed common errors in Team Leadership Cognition and the impact these errors have on team performance, highlighting strategies and tools to rescue and recover from these types of errors.
- Illustrate the effects of cognitive bias in leadership decision making.
- Learn techniques to improve the resiliency and effectiveness of team leadership and teamwork.
January 10 Webinar:
Physician Engagement in TeamSTEPPS and Patient Safety
As TeamSTEPPS becomes implemented into the health care environment, it can be challenging to sustain efforts without physician engagement and continual involvement. As vital members of the care team, physicians must not only be stakeholders, they must model the techniques and behaviors being implemented in your facility. Due to ever increasing demands on a physician’s time and attention it may be difficult to obtain initial buy-in to training. Physicians may also not see the value or need to add TeamSTEPPS to an already complex care environment. John Nunes, M.D., Chief Safety and Quality Officer for St. Charles Health System lectures nationally on the topic of physician engagement in TeamSTEPPS and offers insight into the removal of barriers to physician involvement. He discussed the current state of health care and how that can influence your attempts at engaging physicians. This presentation highlighted his experience in dealing with an intergenerational workforce and its relevance to team dynamics.
- Detail the concepts of patient safety from the physician perspective and how that affects engagement.
- Discuss techniques to demonstrate the need for TeamSTEPPS to your physician community in order to improve patient safety.
- Demonstrate the development of physician champions through individually relevant communication styles with an intergenerational medical staff.
December 6 Webinar:
Enhancing Patient Engagement Using TeamSTEPPS® Tools
Engaging patients as partners in care is an essential element for effective teamwork and communication. TeamSTEPPS is an evidence-based model designed to improve team function and patient outcomes. The webinar presenter was Sue Collier, MSN, RN, FABC, Clinical Content Development Lead from the American Hospital Association. Sue is a TeamSTEPPS Master Trainer and a nationally recognized expert in patient and family engagement who provided practical examples of how to use the TeamSTEPPS tools and strategies to promote patient partnerships.
- Describe how the TeamSTEPPS framework and principles can support patient and family engagement efforts.
- Detail how three TeamSTEPPS tools can be adapted to engage patients as team members.
- Discuss ways to overcome barriers and enhance success in integrating TeamSTEPPS and patient engagement principles in the clinical setting.
November 8 Webinar:
Integrating TeamSTEPPS® into Simulation and Team Debriefing
TeamSTEPPS provides a functional model for the development of interprofessional collaboration, and simulation experiences offer learners the chance to apply the principles and strategies in a safe environment. Knowledge and application of TeamSTEPPS® principles are scaffolded through curricula by integrating TeamSTEPPS behaviors into simulation and debriefing. The webinar presenters were James Carlson, PhD, PA-C, CHSE, the Vice President for Interprofessional Education and Simulation and Bill Gordon, DMin, a TeamSTEPPS Master Trainer and an instructor in the Department of Interprofessional Healthcare Studies, both of whom are faculty members at Rosalind Franklin University of Medicine and Science.
- Describe how a health professions university or program can integrate foundational TeamSTEPPS training in an interprofessional model.
- Describe methods for scaffolding foundational TeamSTEPPS principles into simulation-based education and assessment.
- Utilize TeamSTEPPS principles and strategies as a method for debriefing and professional development in simulated encounters.
- Describe outcomes related to simulation-based TeamSTEPPS training and Interprofessional Education.
October 19 Webinar:
Demystifying HROs with TeamSTEPPS®
Thinking about becoming a Highly Reliable Organization (HRO) is at the front of many in health care’s minds these days. Becoming an HRO isn’t just another initiative. Instead, it is a journey that needs to be supported by leadership and owned by all members of the organization. This takes time and a serious commitment to culture change. However taking the first steps to being an HRO doesn’t have to be daunting or difficult if you support it with TeamSTEPPS®. In this webinar, the five principles of HROs were discussed through the lens of the TeamSTEPPS. Each principle is supported by specific TeamSTEPPS tools that you can use to begin your journey to high reliability. The webinar’s presenters were Marcia Cooke, DNP, RN-BC, Assistant Professor, School of Nursing at Northern Illinois University and Chris Hund, MFA, Director of the new AHA Team Training Program.
- Detail the five principles of being a Highly Reliable Organization.
- Connect TeamSTEPPS tools to HRO principles.
- Describe how TeamSTEPPS in helpful in moving an organization to being highly reliable.